Digital Workspace & Productivity Lead

Veolia; Cannock; Remote; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company pension

Discounts on retailers

Health and wellbeing resources

Virtual GP 24/7 for you and family

Job summary

Veolia in Cannock is seeking a Digital Workplace Asset Specialist to optimise SaaS licensing, entitlement tracking and tool utilization. You will partner with IT, Finance, Procurement and HR to align software deployments with cost-saving goals and governance.

The role combines stakeholder collaboration with hands-on management of licensing, provisioning workflows and Change Management to improve productivity and digital sobriety across a hybrid environment.

Qualifications

• Experience with SaaS licensing models and entitlement tracking.
• Strong communication to explain policies to non-technical users.
• Attention to detail for user accounts and compliance.
• Experience with automated provisioning workflows.
• Knowledge of ServiceNow configuration.
• Data analysis and reporting to identify cost savings.
• Ability to create clear documentation and user guides.
• Collaborative mindset across business units.

Responsibilities

• Advise on digital workspace efficiency and SaaS strategy to leadership.
• Maintain knowledge of SaaS licensing models and asset methodologies.
• Collaborate with IT, Finance, Procurement and HR on software changes.
• Lead license allocation, entitlement tracking and leaver processes.
• Monitor tool usage, report on utilization, and drive cost savings.
• Support onboarding of new productivity tools with Change Management.

Skills

SaaS licensing knowledge

Entitlement tracking

Data analysis

Documentation

Effective communication

Cross-functional collaboration

Education

IT-related qualification or degree

Tools

ServiceNow

Google Workspace

Microsoft 365

Canva

Atlassian Jira

Job description

Salary:

Up to £40,000 Dependant on experience plus Bonus and other Veolia benefits

Location:

Hybrid working - minimum of 3 days per week at our Cannock office (WS11 8JP)

Hours:

40 hours per week

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & reward

What you'll be doing:

• Serve as a key advisor for digital workspace efficiency, presenting insights and recommendations to senior leadership to help shape productivity software strategy and investment decisions
• Maintain up to date, expert knowledge of SaaS licensing models, digital workspace practices, and asset methodologies
• Build and maintain strong working relationships with IT departments, Finance, Procurement, and HR teams to align on software changes, leaver processes, and digital workspace initiatives.
• Act as an ambassador for effective digital tool usage, championing data reduction and software optimisation while supporting colleagues through technical transitions.
• Lead and perform the allocation, entitlement tracking, and compliance of core productivity suites (Google Workspace, Adobe, M365, Canva, Atlassian Jira).
• Design and implement processes, utilising automation where possible, for license allocation, entitlement tracking, and leaver license harvesting to prevent waste.
• Proactively monitor, evaluate, and report on tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows.
• Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools
• Lead Change Management processes relating to workspace software deployment, working with stakeholders to shape decisions on configuration updates and licensing changes that improve user experience and cost efficiency.
• Own the operational tracking, analysis, and forecasting of regional software budgets and operational expenditure, working in tandem with the Head of DEX.
• Identify and eliminate SaaS waste through detailed utilisation analysis, working collaboratively to collaboratively negotiate licensing arrangements and deliver measurable cost savings across the portfolio
• Create and update user guides, documentation, and training materials to help employees maximise the value of collaboration tools and adopt Digital Sobriety habits, as needed.
• Establish and continuously improve compliance and optimisation standards for core collaboration suites, ensuring alignment with Group policies and data protection requirements.
• Stay informed about emerging collaboration technologies and digital sobriety practices, identifying opportunities that could enhance how we work and support our sustainability goal

What we're looking for:

Essential

• Strong understanding of SaaS licensing models and entitlement tracking methodologies.
• Excellent communication skills, with the ability to explain software policies and digital sobriety benefits to non-technical users
• Meticulous attention to detail regarding user accounts and compliance tracking.
• Experience with automated provisioning workflows or software lifecycle processes.
• Functional knowledge of ServiceNow configuration and workflow capabilities to support asset automation, request fulfillment, or CMDB tracking.
• Data analysis and reporting expertise to evaluate tool utilisation and cost-saving opportunities.
• Proficiency in creating high-quality documentation, user guides, and workspace policies
• Collaborative mindset with the ability to influence without formal authority across business units.

Desirable

• Relevant qualification in Information Technology, Business Administration, or a related field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s).
• Awareness and certification of ITIL Service Management principles
• Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365)

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.