Day-Shift Terminal Operations Coordinator

Freightliner Ltd; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Life insurance from day 1

25 days annual leave

Job summary

Freightliner Ltd in Southampton is seeking a Terminal Coordinator (Days) to manage customer service requests, yard and cargo administration, and planning for container moves. The role supports efficient terminal operations at our Southampton site with a focus on safety and service quality.

You will handle queries from shipping lines and hauliers, input shunt details into TOPS, plan workloads and ensure timely container movements.

Qualifications

• Previous experience in a similar role within shipping lines, port operations, haulage and/or container handling operations.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

Responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Skills

Attention to detail

Customer service

Verbal and written communication

Team player

Job description

Freightliner Ltd in Southampton is seeking a Terminal Coordinator (Days) to manage customer service requests, yard and cargo administration, and planning for container moves. The role supports efficient terminal operations at our Southampton site with a focus on safety and service quality.

You will handle queries from shipping lines and hauliers, input shunt details into TOPS, plan workloads and ensure timely container movements.