Terminal Coordinator (Days)

Freightliner; Southampton; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Life insurance from day 1

25 days annual leave

Career development and progression

Award-winning safety culture

Work180 endorsed employer

Employee Assistance Programme (EAP)

Job summary

Freightliner is seeking a Terminal Coordinator (Days) in Southampton to manage customer requests, cargo admin, planning and shunt movements. The role is permanent and full-time, with 45 hours per week from Monday to Friday.

You will coordinate with shipping lines, hauliers and depot teams to ensure smooth operations and timely container movements. Ideal candidates will have experience in shipping/port operations, strong communication skills and a proactive customer service approach.

Qualifications

• Previous experience in a similar role within shipping lines, port operations, haulage or container handling operations.
• Strong written and verbal communication.
• Demonstrate a strong customer service focus.

Responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant timeframes.
• Controlling internal tug access within the Gate Management System / VBS for Freightliner and external bodies ensuring all shunts are completed as per plan.

Skills

Attention to detail

Strong written and verbal comms

Team player

Customer service focus

Container ISO standards

Job description

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Terminal Coordinator (Days)

Location: Southampton (SO15 1AW)

Position Type: Permanent, full-time

Hours of work: 45 hours per week, Monday - Friday

Why join us?

• Competitive salary & benefits: We offer a competitive compensation package, including a pension scheme, life insurance from day 1, 25 days annual leave (plus bank holidays).
• Career development and progression: We provide regular training and career development opportunities to help you progress your career with us. You will have access to a range of external courses and in-house training programmes to support skill development and build confidence in your role.
• Award-winning safety culture: Join a business recognised for excellence and innovation, where safety is always our top priority.
• Family friendly benefits: We offerenhanced maternity and paternity pay and are proud to be Work180 endorsed employer.
• Employee well-being and support: Access our 24/7 Employee Assistance Programme (EAP), along with an employee benefits platform offering discounts and vouchers across a wide range of brands and retailers, a cycle to work scheme, car lease scheme, technology scheme and discounted gym membership.

The role

As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to, depot related queries, all M&R related admin, Cargo admin and planning, shunt planning and delivery, bonded storage requests.

Key responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Requirements:

• Previous experience in a similar role within shipping lines, port operations, haulage and /or container handling operations.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

About us

Freightliner is an established rail freight and road logistics provider with operations across the UK.

We are offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost-effective rail freight partnership.

In the UK the Freightliner operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.