Terminal Coordinator (Days)

Freightliner Ltd; Southampton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Life insurance from day 1

25 days annual leave

Job summary

Freightliner Ltd in Southampton is seeking a Terminal Coordinator (Days) to manage customer service requests, yard and cargo administration, and planning for container moves. The role supports efficient terminal operations at our Southampton site with a focus on safety and service quality.

You will handle queries from shipping lines and hauliers, input shunt details into TOPS, plan workloads and ensure timely container movements.

Qualifications

• Previous experience in a similar role within shipping lines, port operations, haulage and/or container handling operations.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

Responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Skills

Attention to detail

Customer service

Verbal and written communication

Team player

Job description

Freightliner is a leading UK intermodal logistics provider, offering rail, road and terminal solutions that connect ports, inland terminals and customer destinations across the UK. Through innovation, safety and sustainability, Freightliner delivers reliable, efficient and lower-carbon supply chain solutions for its customers.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job title: Terminal Coordinator (Days)

Location : Southampton (SO15 1AW)

Position Type: Permanent, full-time

Hours of work: 45 hours per week, Monday - Friday

Why join us?

• Competitive salary & benefits: We offer a competitive compensation package, including a pension scheme, life insurance from day 1, 25 days annual leave (plus bank holidays).
• Career development and progression: We provide regular training and career development opportunities to help you progress your career with us. You will have access to a range of external courses and in-house training programmes to support skill development and build confidence in your role.
• Award-winning safety culture: Join a business recognised for excellence and innovation, where safety is always our top priority.
• Family friendly benefits: We offer enhanced maternity and paternity pay and are proud to be Work180 endorsed employer.
• Employee well-being and support: Access our 24/7 Employee Assistance Programme (EAP), along with an employee benefits platform offering discounts and vouchers across a wide range of brands and retailers, a cycle to work scheme, car lease scheme, technology scheme and discounted gym membership.

The role

As a Terminal Coordinator you will be responsible for dealing with customer service requests, including but not limited to, depot related queries, all M&R related admin, Cargo admin and planning, shunt planning and delivery, bonded storage requests.

Key responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant time frames.
• Controlling internal tug access within the Gate Management System / VBS for both Freightliner and external bodies ensuring all shunts are completed as per plan.

Requirements

• Previous experience in a similar role within shipping lines, port operations, haulage and /or container handling operations.
• Attention to detail.
• Strong written and verbal communication.
• Strong team player.
• Demonstrate a strong customer service focus.
• Ideally have the knowledge of container ISO standards.

About us

Freightliner is an established rail freight and road logistics provider with operations across the UK.

We are offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost-effective rail freight partnership.

In the UK the Freightliner operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety. Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are eager to welcome the most driven and capable individuals to our award-winning team.

Please note that any offer of employment will be subject to a satisfactory DBS check.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.