Day Shift Terminal Operations Coordinator

Freightliner; Southampton; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Life insurance from day 1

25 days annual leave

Career development and progression

Award-winning safety culture

Work180 endorsed employer

Employee Assistance Programme (EAP)

Job summary

Freightliner is seeking a Terminal Coordinator (Days) in Southampton to manage customer requests, cargo admin, planning and shunt movements. The role is permanent and full-time, with 45 hours per week from Monday to Friday.

You will coordinate with shipping lines, hauliers and depot teams to ensure smooth operations and timely container movements. Ideal candidates will have experience in shipping/port operations, strong communication skills and a proactive customer service approach.

Qualifications

• Previous experience in a similar role within shipping lines, port operations, haulage or container handling operations.
• Strong written and verbal communication.
• Demonstrate a strong customer service focus.

Responsibilities

• Handling all customer queries, including communications with shipping lines and hauliers.
• Complete administration for yard services, maintenance and repair and cargo handling.
• Preparing reports for customers detailing cargo handling reports and photos.
• Input shunt details into TOPS.
• Scheduling workloads and container moves for Cargo Handling, Shunt drivers and Maintenance and Repair.
• Plan & issue shunts to ensure all containers moved within relevant timeframes.
• Controlling internal tug access within the Gate Management System / VBS for Freightliner and external bodies ensuring all shunts are completed as per plan.

Skills

Attention to detail

Strong written and verbal comms

Team player

Customer service focus

Container ISO standards

Job description

Freightliner is seeking a Terminal Coordinator (Days) in Southampton to manage customer requests, cargo admin, planning and shunt movements. The role is permanent and full-time, with 45 hours per week from Monday to Friday.

You will coordinate with shipping lines, hauliers and depot teams to ensure smooth operations and timely container movements. Ideal candidates will have experience in shipping/port operations, strong communication skills and a proactive customer service approach.