Day Concierge

Premier Estates Limited; Greater London; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Westfield Rewards

Development funding

Qualifications support

Pension scheme

Referral program

Job summary

Premier Estates Limited is looking for a DAY CONCIERGE to join a vibrant Kingston development. You will welcome residents and guests, manage the front desk, handle access, deliveries and bookings, and maintain a polished lobby.

In this role you will work 4 on 4 off, 07:00–19:00, at Queenshurst KT2 5NZ, delivering high standards in a busy, luxury environment with gym, cinema room and gardens.

Qualifications

• Front-of-house, hospitality, customer service background.
• Experience in residential developments, high-end retail, or leisure environments.
• Confidence with access control, CCTV monitoring, and parcel management systems.
• Familiarity with health and safety basics and contractor management processes.
• Competence using email, Microsoft Office/365, and property or ticketing systems.

Responsibilities

• Welcome residents and visitors, answer enquiries, and resolve day-to-day requests.
• Manage keys, fobs, and access control, including contractor sign-in and permits.
• Coordinate parcel and courier deliveries with notifications and handovers.
• Monitor CCTV and security systems; conduct lobby and amenity checks.
• Support amenity bookings for gym, cinema room, and meeting space.
• Log incidents and maintenance updates in the property management system.

Skills

Front-of-house

Hospitality

Customer service

Access control

CCTV monitoring

Parcel management

MS Office 365

Ticketing systems

Tools

Access control systems

CCTV systems

Property management system

Job description

DAY CONCIERGE

• Premier £25,500 - £25700 Queenshurst - KT2 5NZ 4on 4off 0700-1900

DEVELOPMENT DETAILS

You'll be the welcoming face of a vibrant residential community of 328 contemporary apartments in the heart of Kingston-upon-Thames, just a short walk from the town centre and station. The development blends modern city living with green spaces, offering residents a private gym, cinema room, meeting room, and access to a new linear park and central garden square. You'll work within a busy, high-spec environment where service standards are high, residents are engaged, and every day brings variety- from morning gym-goers and commuters to evening cinema screenings and deliveries.

ROLE EXPECTATIONS

You will deliver a polished, personable front-of-house service, ensuring residents, visitors, and contractors feel informed, safe, and well looked after. Most days you'll manage the concierge desk, handle enquiries, oversee building access and deliveries, keep communal areas presentable, and support the smooth running of amenities and bookings.

WHAT SUCCESS LOOKS LIKE

• Residents consistently comment on your friendly, proactive service and quick follow-up.
• The front desk runs smoothly, with clear records, tidy presentation, and timely responses.
• Access control, keys, and deliveries are handled accurately with zero loss or confusion.
• Communal spaces and amenities are welcoming, safe, and ready for use at all times.
• Contractors are signed in, briefed, and monitored in line with site procedures.
• Issues are spotted early, logged precisely, and escalated appropriately to the management team.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Welcoming residents and visitors, answering enquiries, and resolving day-to-day requests.
• Managing keys, fobs, and access control, including contractor sign-in and permits.
• Coordinating parcel and courier deliveries, with efficient notifications and handovers.
• Monitoring the CCTV and security systems and conducting regular lobby and amenity checks.
• Supporting amenity bookings for the gym, cinema room, and meeting space.
• Logging incidents, maintenance issues, and updates on the property management system.

WHO THIS ROLE IS FOR

• You're a people-focused professional who enjoys delivering warm, attentive service.
• You stay calm under pressure, juggle priorities, and keep a cool head in busy periods.
• You pay close attention to detail and take pride in a spotless front-of-house.
• You're a clear communicator who follows procedures and keeps accurate records.
• You're a team player who is also comfortable taking initiative and ownership.

EXPERIENCE THAT HELPS

• Front-of-house, hospitality, hotel reception, or customer service background.
• Experience in residential developments, high-end retail, or leisure environments.
• Confidence with access control, CCTV monitoring, and parcel management systems.
• Familiarity with health and safety basics and contractor management processes.
• Competence using email, Microsoft Office/365, and property or ticketing systems.

WHAT WE OFFER

• Competitive salary, aligned to experience
• Westfield Rewards perks platform
• Fully funded learning and development
• Support for professional qualifications including TPI, RICS and more
• Company pension scheme
• Employee referral scheme

ABOUT PREMIER

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.

We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.

If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your customer service approach, scenario-based problem solving, site safety awareness, and fit with our values

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.