Data Centre Supervisor

Onnec; Harlow; On-site; GBP 36,000 - 52,000; Full time

Job summary

ONNEC Group in the United Kingdom seeks a Data Centre Supervisor to deliver MAC and BAU activities across data centre and campus environments, coordinating with clients and third-party vendors to ensure service excellence.

The role focuses on cabling installation, testing, fault finding, asset management and shift coverage within large-scale, 24/7 operations. Occasional travel to Watford may be required.

Qualifications

• Experience in a Data Centre MAC environment.
• Extensive cabling installation, testing and fault finding.
• Strong knowledge of copper and fibre cabling standards.
• Experience with asset management and ticketing systems.
• Ability to supervise shift activities and manage third-party vendors.

Responsibilities

• Deliver MAC and BAU activities across data centre and campus environments.
• Support planning, scheduling and execution of client works.
• Monitor SLA performance and escalate risks as needed.
• Coordinate with internal teams, clients and vendors to maintain service excellence.
• Supervise cabling, installation, decommissioning and equipment handling within data centres.
• Manage workload allocation, resource planning and shift coverage.
• Maintain health & safety, quality standards and client processes.
• Support incident management and first-line technical support.

Skills

MAC (Moves Adds Changes)

Structured cabling

Copper & fibre cabling

Asset management

Ticketing systems

Service delivery

Vendor management

Shift supervision

Tools

Asset management software

Job description

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

TRAVEL - Occasional travel to another site in Watford may be required

What you’ll be doing as our Data Centre Supervisor:

• Deliver MAC and BAU activities across data centre and campus environments
• Support planning, scheduling and execution of works to meet client requirements
• Monitor and ensure SLA performance, escalating risks and issues where required
• Coordinate with internal teams, clients and third-party vendors to maintain service excellence
• Supervise cabling, installation, decommissioning and equipment handling activities within data centres
• Manage workload allocation, resource planning and shift coverage
• Maintain compliance with health & safety, quality standards and client processes
• Support incident management, troubleshooting and first-line technical support activities
• Maintain accurate documentation, reporting and asset tracking systems
• Participate in operational, client and team meetings and contribute to ongoing service improvements

What we’re looking for in our Data Centre Supervisor:

Essential

• Relevant experience in a Data Centre MAC (Moves, Adds & Changes) environment
• Extensive experience in structured cabling installation, testing and fault finding
• Strong knowledge of cabling standards (copper & fibre) and data centre infrastructure
• Proven experience in asset management, ticketing systems and service delivery processes
• Ability to supervise shift activities and support project delivery from design through to handover
• Experience managing third-party vendors and working in large-scale, operational environments
• Strong organisational, prioritisation and problem-solving skills
• Ability to work under pressure within a 24/7 operational environment
• Excellent communication skills with the ability to work independently and as part of a team

Preferred

• Industry certifications (e.g. CompTIA Server+, Network+, CCNA, ITIL)
• Data Centre or cabling certifications (e.g. BICSI, CDCTP, CDCMP)
• Previous experience within banking or enterprise data centre environments

If you feel you have the required skills and experience, click apply now to be considered as our Data Centre Supervisor - we’d love to hear from you!