Data User Apprentice - Service Systems Administrator

Kaplan Financial Ltd

Greater London

On-site

GBP 15,000 - 18,000

Full time

3 days ago

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Benefits offered by this job

Paid apprenticeship

Job summary

Kaplan Financial Limited is offering a Level 3 Data Technician Apprenticeship in Greater London. This role provides paid work experience while studying towards a national qualification, ideal for those not in education or employment seeking a first step into data and technology.

As part of the Service Delivery Operations team, you will support data entry, reporting, system upkeep and GDPR compliance, with on-the-job training and clear progression routes into more senior data and systems roles.

Qualifications

GCSE Maths and English at 9-4 are essential.
Strong organisational and IT skills are required.
Excellent communication and problem-solving abilities are expected.

Responsibilities

Provide essential operational data support and entry.
Produce reports and assist with data updates.
Maintain system housekeeping and user management tasks.
Follow GDPR processes and report data breaches promptly.
Liaise with internal stakeholders to drive efficiency and improvements.

Skills

Communication skills

IT skills

Organisation skills

Attention to detail

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Team working

Creative

Initiative

Education

GCSE Maths 9-4

GCSE English 9-4

Tools

Freshdesk

Onefile

Business Central

Dayschedule

Excel

PowerBI

Job description

Introduction

Looking to build a long-term career in the exciting world of Data and Technology? Look no further! This is your chance to take your first step into a rewarding career with a Level 3 Data Technician Apprenticeship at Kaplan.This role is perfect for people who are currently not in education, employment or training and are looking for an opportunity to gain valuable skills, paid work experience, and a recognised qualification.

Whether you're leaving school or college, taking a different career path, or looking for your first full-time role, this apprenticeship provides the support and training you need to get started. You'll earn a salary while gaining hands-on experience in a professional workplace and studying towards a nationally recognised qualification.

About the Employer

Kaplan was founded in 1938 by Stanley Kaplan, with a simple but powerful mission: to widen access to education and create opportunities for people from all backgrounds. That mission continues to shape what we do today — helping learners build the knowledge, skills and confidence they need to succeed.

What You'll Do

As a key member of the Service Delivery Operations team, the Service Systems Administrator will provide essential operational support by maintaining accurate and complete data within core Kaplan systems. The role holder contributes to the smooth execution of day-to-day processes and carries out timely data entry, supporting our strategy to ensure Kaplan is easy to do busy with.

As the Service Systems Administrator, you will:

Act as the first point of contact for system queries and issues via Freshdesk
Process data and support the production of reports, as instructed
Complete updates and housekeeping tasks within the systems
Manage own workload and priorities ensuring that deadlines and expectations are met and quality is maintained
Build and maintain strong working relationships with internal stakeholders, contributing to opportunities for efficiency and continuous improvement
Champion, in all that we do, the vision, values and quality expected by Kaplan

Detailed responsibilities

System & Data Administration

Use a variety of platforms to best facilitate routine tasks. These include:

Google Workspace
Onefile
Business Central
Dayschedule
Excel
PowerBI

Update systems with information relating to Learner progress. An example of this would be adding notes from internal support teams to Onefile.
Assist with tasks relating to user management and system access, including:

Setting up system access for external Line Managers
Resolving user queries
Raising system related issues
As required, create new system based forms or templates, and complete system housekeeping tasks
Support with reporting tasks as required
Follow GDPR processes at all times to prevent and if necessary promptly report data breaches.

Triaging and responding to our teams Freshdesk queries

Triage queries allocated to our team in Freshdesk and resolve them where possible.
Reassign to the relevant team/colleague or elevate to a Manager, as appropriate, if you are unable to resolve yourself.
Ensure all responses are provided within agreed service level agreements.

Help drive continuous improvement

Review the process and guidance documents relevant to your role, twice yearly, to identify anomalies and update them as applicable, to ensure all processes are clearly and correctly recorded.
Make suggestions to improve our processes and drive efficiencies in our team, using AI to support improvements where applicable.
Suggest improvements that can be made to our systems.
Thoroughly test any new developments in relation to the above tasks and provide feedback on their viability.

You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business continuously evolves, so your role will too.

Training Outcome

From this role, your potential paths for career progression at Kaplan include: