Data Steward

The Royal British Legion; United Kingdom; Remote; GBP 34,000 - 35,000; Full time

Benefits offered by this job

28 days holiday

Enhanced parental leave

Generous pension

Flexible working

Employee Assistance Programme

Training courses

Volunteer opportunities

Travel loans

Cycle to Work

Job summary

The Royal British Legion is seeking a Data Steward on an 18 month fixed term contract. You will own data quality across supporter databases, perform daily data routines, imports/exports, and reconciliations, and work with multiple teams to resolve data issues.

Ideal candidates will have solid CRM experience, SQL, reporting, and strong Excel skills, with a proactive, process-driven approach. This role is home-based with occasional travel within the UK.

Qualifications

• Experience with CRM systems, SQL Server, reporting and testing.
• Strong Excel skills and a process-driven approach.
• Ability to investigate data issues and communicate findings clearly.
• Experience with data imports/exports and data quality checks.

Responsibilities

• Maintain and improve data quality across supporter databases and platforms.
• Carry out daily data routines, imports and exports, quality checks and reconciliations.
• Investigate data issues and perform root cause analysis to drive resolution.
• Support system changes, testing and upgrades to keep data fit for purpose.

Skills

SQL

CRM systems

Excel

Data quality

Reporting

Tools

Salesforce

Microsoft Dynamics

Raisers Edge

Talend

Job description

We are looking for an 18 month fixed term contractData Steward.You’ll be at the heart of how The Royal British Legion manages and uses its supporter data. This is a hands on role for someone who enjoys working with data properly keeping it accurate, secure and reliable, spotting issues before they become bigger problems, and making sure information moves cleanly between the systems that depend on it. You’ll work across our supporter databases and connected platforms, carrying out daily data routines, imports and exports, quality checks and reconciliations, while investigating anything that doesn’t look right and seeing it through to resolution.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll become a key point of contact for colleagues across Fundraising, Finance Operations, Membership and Corporate Partnerships, as well as our external suppliers and technology teams. That means you’ll need to be comfortable getting into the detail of a data issue, but equally confident explaining what you’ve found to someone who doesn’t work in data. From resolving duplicates and missing information to managing supporter preferences, investigating exceptions and carrying out root cause analysis, you’ll have a genuine level of ownership over the quality of the data we hold and the processes around it. You’ll also be involved in system changes, testing, new functionality and upgrades, making sure data is protected and remains fit for purpose as our systems develop.

We’re looking for someone with solid database experience, ideally gained in a complex, multi-user environment, who takes real pride in getting things right. You’ll bring experience of CRM systems, SQL Server, reporting and acceptance testing, alongside strong Excel skills and an organised, process driven approach. Experience of systems such as Salesforce, Microsoft Dynamics, Raisers Edge or Talend would be useful, but just as important is your ability to investigate, question, communicate clearly and keep working at an issue until it’s properly resolved. If you like being the person people come to when something in the data isn’t quite right, and you enjoy having both the technical detail and the wider picture in view, this is a role where you’ll have plenty to get your teeth into.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. For monthly team meetings).

Employee benefits include -

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to v olunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require th e job advert orjob description in an alternative format, pleasecontact0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.

Homebased (Regional), Northern Ireland, Republic of Ireland

£34,202 to £35,452 per annum (includes London Supplement)