Assistant Deputy Manager

The Royal British Legion; West Midlands; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Enhanced maternity/paternity/adoption

Generous pension 6–14%

Flexible working options

Employee Assistance Programme

Learning courses

Volunteer opportunities

Travel loans

Cycle to Work

Job summary

The Royal British Legion is seeking an Assistant Deputy Manager for Galanos House. You will support the Deputy Manager in day-to-day leadership across residential, dementia and nursing services, ensuring high standards and person-centred care.

You will work with colleagues to respond to inquiries, support admissions, and contribute to CQC ratings and KPIs, while promoting a resident-first approach and voice for residents and families.

Qualifications

• Experience in leading care teams delivering person-centred services.
• Ability to contribute to service improvements and maintain high standards.
• Strong communication skills with residents, families and staff.

Responsibilities

• Support the Deputy Manager with day-to-day leadership and development of Galanos House.
• Help drive resident-focused care and respond to enquiries, concerns and complaints.
• Contribute to CQC ratings and KPIs and ensure smooth admission processes for new residents.

Skills

Leadership

Communication

People management

Education

Nurse qualification

Level 3 Health and Social Care

Level 5 Management qualification

Job description

About The Role

Are you an experienced care professional who is passionate about delivering high-quality, person-centred care?

We are looking for an Assistant Deputy Manager to support the Deputy Manager with the day-to-day leadership and development of Galanos House, including residential, dementia and nursing services.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will work closely with colleagues across the home to maintain high standards, support service improvements and contribute to CQC ratings and key performance indicators. With a resident-first approach, you will help respond to enquiries, concerns, compliments and complaints, and support prospective and new residents and their families through the admission process.

As part of the senior leadership team, you will help residents and relatives have a voice in how services are delivered, including supporting Resident of the Week and sharing outcomes with the Deputy Manager.

We would love to hear from someone who is either nurse qualified, or who holds a Level 3 qualification in Health and Social Care alongside a Level 5 management qualification, and who brings the confidence and care needed to help lead high-quality services.

Employee benefits include -

• 25 day's paid holiday (pro rata) (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Us

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.