Data-Savvy Customer Experience Advisor

Vianet Group; North East; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Vianet invites you to join our Customer Experience Team, where you’ll be at the forefront of delivering unparalleled service to our valued customers. You’ll become the go-to person who ensures timely and precise data reports that empower customers to make confident decisions.

You’ll own the customer journey from start to finish, resolve issues quickly, and collaborate with our Customer Account Manager to ensure every touchpoint is exceptional and valued.

Qualifications

• Ability to review and process data accurately and efficiently.
• Attention to detail and problem solving.
• Strong MS Office skills.
• Experience in business-to-business environments.
• Passion for delivering exceptional service.

Responsibilities

• Be the first point of contact to our customer base and ensure a fantastic customer experience.
• Own the customer journey from start to finish, leaving a lasting mark of excellence.
• Identify and resolve service issues quickly to keep customers informed and operations running smoothly.
• Collaborate closely with the Customer Account Manager to tackle queries and provide invaluable support.

Skills

Data accuracy

MS Office

B2B experience

Customer service

Job description

Vianet invites you to join our Customer Experience Team, where you’ll be at the forefront of delivering unparalleled service to our valued customers. You’ll become the go-to person who ensures timely and precise data reports that empower customers to make confident decisions.

You’ll own the customer journey from start to finish, resolve issues quickly, and collaborate with our Customer Account Manager to ensure every touchpoint is exceptional and valued.