Customer Experience Advisor — Contact Centre (Hybrid)

VIVID; Basingstoke; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days holiday

Productivity bonus

Pension 6%

Life assurance

Private medical insurance

Medicash

Parental leave enhancement

Counselling services

Legal & financial info

Electric car scheme

Training & mentoring

Job summary

VIVID is hiring Customer Experience Advisors for our busy contact centre on a permanent basis. You will handle a high volume of inbound calls and assist customers across digital channels, delivering friendly, first-class service.

The first six weeks are in-office with a 6-week induction, after which there is potential for hybrid working. You will follow varied shift patterns, planned hours, and a 120-hour month target.

Qualifications

• Excellent customer service and communication in a fast-paced environment.
• Ability to manage a high volume of inbound calls with empathy and professionalism.
• Strong problem-solving skills and resilience in challenging situations.

Responsibilities

• Handle a high volume of inbound calls and assist customers via digital channels.
• Provide friendly, efficient, first-class service at first point of contact where possible.
• Collaborate with colleagues and other teams to resolve queries and ensure customer satisfaction.

Skills

Customer service

High-pressure environment

Problem solving

Verbal communication

Written communication

Computer literacy

Empathy

Time management

Adaptability

Resilience

Job description

VIVID is hiring Customer Experience Advisors for our busy contact centre on a permanent basis. You will handle a high volume of inbound calls and assist customers across digital channels, delivering friendly, first-class service.

The first six weeks are in-office with a 6-week induction, after which there is potential for hybrid working. You will follow varied shift patterns, planned hours, and a 120-hour month target.