Customer Support Advisor

Vianet Group; North East; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Vianet invites you to join our Customer Experience Team, where you’ll be at the forefront of delivering unparalleled service to our valued customers. You’ll become the go-to person who ensures timely and precise data reports that empower customers to make confident decisions.

You’ll own the customer journey from start to finish, resolve issues quickly, and collaborate with our Customer Account Manager to ensure every touchpoint is exceptional and valued.

Qualifications

• Ability to review and process data accurately and efficiently.
• Attention to detail and problem solving.
• Strong MS Office skills.
• Experience in business-to-business environments.
• Passion for delivering exceptional service.

Responsibilities

• Be the first point of contact to our customer base and ensure a fantastic customer experience.
• Own the customer journey from start to finish, leaving a lasting mark of excellence.
• Identify and resolve service issues quickly to keep customers informed and operations running smoothly.
• Collaborate closely with the Customer Account Manager to tackle queries and provide invaluable support.

Skills

Data accuracy

MS Office

B2B experience

Customer service

Job description

Are you ready to embark on a journey where every interaction counts, and accuracy is paramount?

Vianet invites you to join our dynamic Customer Experience Team, where you’ll be at the forefront of delivering unparalleled service to our valued customers.

As we expand into new horizons and nurture existing relationships, we’re seeking individuals to join our small team who are passionate about ensuring every touch point is nothing short of exceptional. Picture yourself being the go-to person who seamlessly delivers timely and precise data reports, empowering our customers to make informed decisions with confidence.

Here’s what you’ll be delving into

• By delivering a fantastic customer experience – You’ll be the first point of contact to our loyal customer base.
• You will own the customer journey from start to finish, leaving a mark of excellence at every turn.
• By being a master of resolution, your keen eye for detail and problem solving will allow you to swiftly identify and resolve any service issues, ensuring our customers’ operations run like clockwork.
• Being empowered through support, you’ll collaborate closely with our Customer Account Manager, swiftly tackling queries and providing invaluable support, ensuring our clients feel heard and valued every step of the way.

Essential skills and experience you’ll need to thrive in this role

• Ability to review and process data accurately and efficiently sets you apart from the rest.
• You sweat the small stuff because it’s the small stuff that makes the difference.
• Have a solid grasp of MS Office, navigating through digital landscapes is second nature to you.
• You have skills in the realm of business-to-business environments, understanding the nuances that come with it
• You have a passion for delivering exceptional service, every customer interaction is a memorable one