Customer Insight Manager - Lead Data-Driven Strategy

Allscreens Nationwide Ltd; Nottingham; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Civil Service Pension 28.97%

25 days annual leave + 8 bank holidays

Flexible working options

Job summary

DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists, delivering high-quality customer insight across the organisation. You will collaborate with communications and service teams to maximise impact and ensure improvements are grounded in customer needs.

You will embed customer-focused thinking, support strategic goals, and regularly brief senior leadership as the central contact for customer insight.

Qualifications

• Lead a team of Insight Specialists to deliver high-quality, accessible customer insight.
• Advise on interpretation of insight and make recommendations for service improvements.
• Ensure data is properly managed and compliant with regulations.

Responsibilities

• Lead a team of Insight Specialists to deliver high-quality, accessible insight, working with communications and service teams to maximise impact.
• Advise on the interpretation of insight and make recommendations for service improvements.
• Develop new research with Senior Customer Insight Managers and evaluate methodologies for continuous improvement.
• Brief senior leadership regularly as a central contact for customer insight.

Job description

DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists, delivering high-quality customer insight across the organisation. You will collaborate with communications and service teams to maximise impact and ensure improvements are grounded in customer needs.

You will embed customer-focused thinking, support strategic goals, and regularly brief senior leadership as the central contact for customer insight.