Data Rights Support Specialist

LexisNexis Risk Solutions; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

LexisNexis Risk Solutions in Cardiff seeks a Consumer Support Adviser to manage enquiries and cases through to resolution, delivering a positive customer experience. You will work with colleagues to handle consumer rights requests accurately, efficiently, and within service levels.

You will log, track and progress cases within SLA/KPI targets, create and maintain internal documentation, respond to data-privacy requests, and communicate clearly with stakeholders.

Qualifications

• Great customer service and admin skills and a passion for developing and maintaining relationships.
• Used to working in a KPI/SLA driven environment.
• Experience within Regulated Services industry.
• Able to work independently and in a team environment.
• MS Windows operating systems and office applications.
• Understanding of GDPR requirements.
• The empathy to put yourself in the consumers' shoes, asking the questions needed to understand how we can help.

Responsibilities

• Managing the logging, tracking and progress of internal and external cases within relevant SLA's and KPI's
• Creating, maintaining, and updating appropriate internal documentation
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA
• Track and respond to consumer rights related requests within specific SLAs, such as: + Subject Access Requests + Investigating and resolving data enquiries + Applying Notice of Corrections
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues

Skills

Customer service

Admin skills

KPI/SLA driven

GDPR understanding

Attention to detail

Empathy

Clear communication

Tools

MS Windows

Office applications

Job description

LexisNexis Risk Solutions in Cardiff seeks a Consumer Support Adviser to manage enquiries and cases through to resolution, delivering a positive customer experience. You will work with colleagues to handle consumer rights requests accurately, efficiently, and within service levels.

You will log, track and progress cases within SLA/KPI targets, create and maintain internal documentation, respond to data-privacy requests, and communicate clearly with stakeholders.