Consumer Rights Support Specialist

Relx Plc; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis Risk Solutions is seeking a Consumer Support Adviser to manage consumer enquiries, requests, and cases through resolution. The role emphasizes accuracy, collaboration, and adherence to service levels while delivering a positive customer experience.

You will log, track, and respond to consumer rights requests, maintain documentation, and work both independently and as part of a team in a regulated services environment. Strong attention to detail and empathy are essential.

Qualifications

• Excellent customer service and admin skills.
• Experience in KPI/SLA driven environment.
• Experience in Regulated Services industry.
• Ability to work independently and in a team.
• Proficient in MS Windows and Microsoft Office.
• Understanding of GDPR.
• Empathy to understand consumer needs.

Responsibilities

• Manage enquiries, requests, and cases through to resolution.
• Collaborate with colleagues to ensure accurate handling of consumer rights requests.
• Maintain and update internal documentation and logs.
• Track responses within SLA targets and KPIs.
• Communicate clearly and timely with consumers and colleagues.
• Support data-related enquiries and corrections as needed.

Skills

Customer service

Admin skills

KPI/SLA driven

GDPR knowledge

Empathy

Attention to detail

Tools

Microsoft Office

Job description

LexisNexis Risk Solutions is seeking a Consumer Support Adviser to manage consumer enquiries, requests, and cases through resolution. The role emphasizes accuracy, collaboration, and adherence to service levels while delivering a positive customer experience.

You will log, track, and respond to consumer rights requests, maintain documentation, and work both independently and as part of a team in a regulated services environment. Strong attention to detail and empathy are essential.