Consumer Rights Support Advisor

LexisNexis Risk Solutions UK Ltd. Company; Cardiff; On-site; GBP 26,000 - 36,000; Full time

Job summary

LexisNexis Risk Solutions UK Ltd. in Cardiff is seeking a Consumer Support Adviser to manage consumer inquiries and cases through resolution, ensuring actions align with service levels and data privacy requirements.

You will collaborate across teams, log and track cases, and maintain documentation while delivering accurate communications on service issues. The role requires empathy, attention to detail, and the ability to work both independently and in a team within a regulated environment.

Qualifications

• Great customer service and admin skills and a passion for developing and maintaining relationships
• Used to working in a KPI/SLA driven environment
• Experience within Regulated Services industry
• Able to work independently and in a team environment
• Understanding of GDPR requirements
• The empathy to understand consumer needs and how we can help
• Strong attention to detail and clear written communication

Responsibilities

• Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
• Creating, maintaining, and updating appropriate internal documentation
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA
• Track and respond to consumer rights related requests within specific SLAs, such as:
• Subject Access Requests
• Investigating and resolving data enquiries
• Applying Notice of Corrections
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
• Perform any other tasks assigned

Skills

Customer service

KPI/SLA driven

Regulated services experience

Independent & teamwork

MS Windows

GDPR knowledge

Attention to detail

Written communication

Tools

MS Windows

Microsoft Office

Job description

LexisNexis Risk Solutions UK Ltd. in Cardiff is seeking a Consumer Support Adviser to manage consumer inquiries and cases through resolution, ensuring actions align with service levels and data privacy requirements.

You will collaborate across teams, log and track cases, and maintain documentation while delivering accurate communications on service issues. The role requires empathy, attention to detail, and the ability to work both independently and in a team within a regulated environment.