Consumer Rights Support Specialist

RELX INC; Cardiff; Presencial; GBP 22.000 - 32.000; Jornada completa

Descripción de la vacante

RELX INC in Cardiff is seeking a Consumer Support Adviser to manage enquiries and cases from logging through to resolution, ensuring accuracy and timely responses within agreed service levels. You will contribute to a positive customer experience in a collaborative, KPI-driven environment.

You will handle consumer rights requests, track progress, maintain documentation, and communicate updates clearly to stakeholders, applying GDPR awareness and attention to detail in every interaction.

Formación

• Strong customer service and admin skills with relationship-building passion.
• Experienced in KPI/SLA driven environments.
• Experience in Regulated Services industry.
• Able to work independently and in a team.
• Proficient with MS Windows and Office applications.
• Understanding of GDPR requirements.
• Empathetic approach to understand customer needs and provide solutions.
• Strong written communication skills.

Responsabilidades

• Log, track, and progress internal and external cases within relevant SLAs and KPIs.
• Create, maintain, and update internal documentation.
• Ensure tickets are resolved within SLA and to customer satisfaction.
• Track and respond to consumer rights requests within SLA, including Subject Access Requests.
• Investigate and resolve data enquiries.
• Apply Notices of Corrections as needed.
• Provide timely, accurate communications about service issues to the business and colleagues.
• Perform any other tasks as assigned.

Conocimientos

Customer service

Admin skills

KPI/SLA driven

Empathy

Attention to detail

Communication

Herramientas

MS Windows

Office suite

Descripción del empleo

RELX INC in Cardiff is seeking a Consumer Support Adviser to manage enquiries and cases from logging through to resolution, ensuring accuracy and timely responses within agreed service levels. You will contribute to a positive customer experience in a collaborative, KPI-driven environment.

You will handle consumer rights requests, track progress, maintain documentation, and communicate updates clearly to stakeholders, applying GDPR awareness and attention to detail in every interaction.