Consumer Services Assistant

LexisNexis Risk Solutions; Cardiff; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

LexisNexis Risk Solutions in Cardiff seeks a Consumer Support Adviser to manage enquiries and cases through to resolution, delivering a positive customer experience. You will work with colleagues to handle consumer rights requests accurately, efficiently, and within service levels.

You will log, track and progress cases within SLA/KPI targets, create and maintain internal documentation, respond to data-privacy requests, and communicate clearly with stakeholders.

Formación

• Great customer service and admin skills and a passion for developing and maintaining relationships.
• Used to working in a KPI/SLA driven environment.
• Experience within Regulated Services industry.
• Able to work independently and in a team environment.
• MS Windows operating systems and office applications.
• Understanding of GDPR requirements.
• The empathy to put yourself in the consumers' shoes, asking the questions needed to understand how we can help.

Responsabilidades

• Managing the logging, tracking and progress of internal and external cases within relevant SLA's and KPI's
• Creating, maintaining, and updating appropriate internal documentation
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA
• Track and respond to consumer rights related requests within specific SLAs, such as: + Subject Access Requests + Investigating and resolving data enquiries + Applying Notice of Corrections
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues

Conocimientos

Customer service

Admin skills

KPI/SLA driven

GDPR understanding

Attention to detail

Empathy

Clear communication

Herramientas

MS Windows

Office applications

Descripción del empleo

As a Consumer Support Adviser, you will play an important role in supporting consumers by managing enquiries, requests, and cases through to resolution. Working collaboratively with colleagues and stakeholders, you will help ensure consumer rights requests are handled accurately, efficiently, and within agreed service levels while delivering a positive customer experience.,

• Managing the logging, tracking and progress of internal and external cases within relevant SLA's and KPI's
• Creating, maintaining, and updating appropriate internal documentation
• Ensuring the tickets are worked through to satisfactory conclusion and within SLA
• Track and respond to consumer rights related requests within specific SLAs, such as:
• + Subject Access Requests + Investigating and resolving data enquiries + Applying Notice of Corrections
• Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
• Perform any other tasks assigned
  Are you passionate about delivering exceptional support and helping people navigate complex data and consumer rights enquiries?

Do you enjoy working in a collaborative, KPI-driven environment where attention to detail, empathy and problem-solving make a real difference?,

• Great customer service and admin skills and a passion for developing and maintaining relationships
• Used to working in a KPI/SLA driven environment
• Experience within Regulated Services industry
• Able to work independently and in a team environment
• MS Windows operating systems and office applications
• Understanding of GDPR requirements
• The empathy to put yourself in the consumers' shoes, asking the questions needed to understand how we can help
• Strong attention to detail and communication skills to produce written correspondence as required
  LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com