Consumer Rights Support Specialist

RELX Group; Cardiff; On-site; GBP 20,000 - 28,000; Full time

Job summary

LexisNexis Risk Solutions in Cardiff is seeking a Consumer Support Adviser to manage consumer rights enquiries from logging to resolution. You will work closely with colleagues to ensure requests are handled accurately, efficiently and within agreed service levels, delivering a positive customer experience.

Key duties include tracking cases against SLAs and KPIs, maintaining internal documentation, handling Subject Access Requests, data enquiries and notices of corrections, and communicating

Qualifications

• Customer service and admin experience is required.
• Experience in a KPI/SLA driven environment is essential.
• Experience in Regulated Services industry is preferred.
• Knowledge of GDPR requirements is important.
• Strong written and verbal communication skills are needed.

Responsibilities

• Log, track and progress cases within relevant SLA and KPI targets.
• Create, maintain and update internal documentation.
• Ensure tickets are resolved satisfactorily within SLAs.
• Respond to consumer rights requests within set SLAs (e.g., Subject Access Requests).
• Investigate and resolve data enquiries and apply corrections as needed.
• Provide timely, accurate communications to the business and colleagues.

Skills

Customer service

Administrative skills

KPI/SLA driven

Independent and team work

MS Windows & Office

GDPR understanding

Empathy

Attention to detail

Communication skills

Tools

MS Windows

Office applications

Job description

LexisNexis Risk Solutions in Cardiff is seeking a Consumer Support Adviser to manage consumer rights enquiries from logging to resolution. You will work closely with colleagues to ensure requests are handled accurately, efficiently and within agreed service levels, delivering a positive customer experience.

Key duties include tracking cases against SLAs and KPIs, maintaining internal documentation, handling Subject Access Requests, data enquiries and notices of corrections, and communicating