Data Researcher for PPI Complaints (Glasgow)

Ember Search; Glasgow; On-site; GBP 17,000 - 22,000; Full time

Job summary

Our Client in Glasgow is seeking administrative support staff for a financial review project within a fast-paced professional services environment. The role offers Monday to Friday 9am–5pm, starting in April or May, with a daily rate of £90 and a duration through December 2019.

Responsibilities include researching and collating data from banking systems, ensuring deadlines and quality standards, and maintaining customer outcomes while communicating in writing with clients and liaising with the

Qualifications

• Understanding of the products against which PPI complaints are made
• Excellent analytical and letter writing skills with attention to detail
• Relevant general banking experience internal or externally
• Highly organised and confident to use multiple banking systems
• Provide excellent customer service
• Driven to achieve targets and take ownership of workload

Responsibilities

• Research, gather and collate data relevant to the customer complaint using in-house banking legacy and 3 rd party systems
• Gather information to deadlines and quality standards whilst maintaining customer outcomes
• Communicate with clients through written correspondence
• Liaise with the investigations team and senior managers

Skills

Analytical skills

Letter writing

Attention to detail

PPI knowledge

Banking experience

Organization

Customer service

Job description

Our Client in Glasgow is seeking administrative support staff for a financial review project within a fast-paced professional services environment. The role offers Monday to Friday 9am–5pm, starting in April or May, with a daily rate of £90 and a duration through December 2019.

Responsibilities include researching and collating data from banking systems, ensuring deadlines and quality standards, and maintaining customer outcomes while communicating in writing with clients and liaising with the