Data Gatherer

Ember Search; Sidcup; On-site; GBP 24,000 - 31,000; Full time

Job summary

SmartRecruiters, Inc. is seeking staff to join the administrative support team on a financial review project for a professional services firm. This is a fantastic opportunity to gain experience in a fast-paced environment with scope to learn and develop new skills.

Two night shift patterns are available, both based in Glasgow. Weekday Night Shift includes 7pm–7am on Mon–Wed; Thu 7pm–7am and Fri–Sun 7am–7pm, with start dates in April/May and a pattern through December 2019.

Qualifications

• Understanding of the products against which PPI complaints are made.
• Excellent analytical and letter writing skills with attention to detail.
• Relevant general banking experience internal or externally.
• Highly organised and confident to use multiple banking systems.
• Provide excellent customer service.
• Driven to achieve targets and take ownership of workload.

Responsibilities

• Research, gather and collate data relevant to the customer complaint using in-house banking legacy and 3 rd party systems.
• Gather information to deadlines and quality standards whilst maintaining customer outcomes.
• Communicate with clients through written correspondence.
• Liaise with the investigations team and senior managers.

Skills

PPI knowledge

Analytical writing

Banking systems

Target-driven

Customer service

Job description

Our Client is looking for people to join the administrative support team on a financial review project. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a fast paced environment, with the scope to learn and develop new skills.

We have two night shift patterns available for this project.

Weekday Night Shift:

• Location: Glasgow
• Work pattern: Monday to Wednesday (7pm – 7am)
• Start date: April and May start dates
• Location: Glasgow
• Work pattern: Thursday (7pm - 7am) & Saturday & Sunday (7am - 7pm)
• Start date: April and MayStarts

• Location: Glasgow
• Rate: £150 per shift
• Work pattern: Thursday (7pm - 7am) & Saturday & Sunday (7am - 7pm)
• Start date: April and MayStarts
• Duration: Until December 2019

• Research, gather and collate data relevant to the customer complaint using in-house banking legacy and 3 rd party systems
• Gather information to deadlines and quality standards whilst maintaining customer outcomes
• Communicate with clients through written correspondence
• Liaise with the investigations team and senior managers

Knowledge, Skills and Experience

§ Understanding of the products against which PPI complaints are made

§ Excellent analytical and letter writing skills with attention to detail

• Relevant general banking experience internal or externally
• Highly organised and confident to use multiple banking systems
• Driven to achieve targets and take ownership of workload

Weekday Night Shift:

• Location: Glasgow
• Rate: £150 per night
• Work pattern: Monday to Wednesday (7pm – 7am)
• Start date: April and May start dates
• Duration: Until December 2019

Weekend Night Shift:

• Location: Glasgow
• Rate: £150 per shift
• Work pattern: Thursday (7pm - 7am) & Saturday & Sunday (7am - 7pm)
• Start date: April and MayStarts
• Duration: Until December 2019

Day-to-day Activities

• Research, gather and collate data relevant to the customer complaint using in-house banking legacy and 3 rd party systems
• Gather information to deadlines and quality standards whilst maintaining customer outcomes
• Communicate with clients through written correspondence
• Liaise with the investigations team and senior managers

Knowledge, Skills and Experience

§ Understanding of the products against which PPI complaints are made

§ Excellent analytical and letter writing skills with attention to detail

• Relevant general banking experience internal or externally
• Highly organised and confident to use multiple banking systems
• Provide excellent customer service
• Driven to achieve targets and take ownership of workload