Data Quality Administrator

Catch22; Manchester; On-site; GBP 26,000; Full time

Job summary

A charitable organization in Greater Manchester is seeking a motivated Data Quality Administrator. This role involves ensuring victims of crime receive timely support by managing referrals and data accurately. Candidates should have strong IT skills, attention to detail, and experience in data management. The position offers a full-time fixed-term contract with a salary of £25,585.

Qualifications

• Minimum of GCSE-level English and Maths required.
• Previous administration and data management experience is essential.
• Strong IT skills, particularly with Microsoft Excel, Word, and databases are necessary.
• Experience interrogating data systems and producing reports is a must.
• Highly organized with strong attention to detail is mandatory.
• Excellent written and verbal communication skills are needed.
• Ability to work both independently and collaboratively is essential.
• Understanding of confidentiality, data protection, and safeguarding practices is crucial.

Responsibilities

• Clean and review referral data; identify eligibility; allocate enhanced cases to caseworkers.
• Close ineligible cases and update missing information.
• Communicate with victims to provide information about support.
• Maintain accuracy and data protection compliance across systems.
• Generate reports and streamline processes with colleagues and partners.

Skills

Attention to detail

Strong IT skills

Excellent written communication

Verbal communication

Organizational skills

Education

GCSE-level English and Maths

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Overview

We are currently looking for a motivated Data Quality Administrator to join the Greater Manchester Victim Service (GMVS). This role is central to ensuring that victims of crime receive timely and accurate support by processing and managing referrals made by Greater Manchester Police (GMP).

Catch22 is looking for someone with good attention to detail. As part of our growing service, you’ll be responsible for cleaning and reviewing referral data, identifying eligibility, and allocating enhanced cases to caseworkers. You will also close ineligible cases, update missing information, and ensure victims are contacted with clear information about available support through SMS, email, letters, or other forms of communication.

You’ll play a vital role in safeguarding accuracy across case management systems, generating reports to support service improvement, and maintaining compliance with data protection standards. Working closely with colleagues, police, and partner agencies, you will help streamline processes and ensure victims are guided smoothly into the right support pathways.

This is a rewarding opportunity to join a compassionate and collaborative team dedicated to improving the lives of our service users across the Greater Manchester region.

Responsibilities

• Clean and review referral data; identify eligibility; allocate enhanced cases to caseworkers.
• Close ineligible cases and update missing information.
• Communicate with victims via SMS, email, letters, or other approved methods to provide information about available support.
• Maintain accuracy across case management systems and ensure data protection compliance.
• Generate reports to support service improvement; work with colleagues, police, and partner agencies to streamline processes.

Qualifications

• Essential: Minimum of GCSE-level English and Maths.
• Essential: Previous administration and data management experience.
• Essential: Strong IT skills, particularly with Microsoft Excel, Word, Outlook, and databases.
• Essential: Experience interrogating data systems and producing reports.
• Essential: Highly organised with strong attention to detail.
• Essential: Excellent written and verbal communication skills.
• Essential: Ability to work effectively both independently and as part of a wider team.
• Essential: Understanding of confidentiality, data protection, and safeguarding practices.

• Desirable: Experience working with police systems, criminal justice services, or victim support services.
• Desirable: Familiarity with case management systems and referral processes.

Additional Information

Contract: Fixed term for 9 months from start date. Hours & work pattern: Full time, 37.5 hours per week. Salary: £25,585. Location: GMP HQ on Northampton Road in Greater Manchester.

Closing Date: 16:30 on 1 September 2025. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date.

Screening: Successful admission to post is subject to enhanced DBS check, police vetting check, and Right To Work in the UK check. Catch22 does not currently provide visa sponsorship. See the Job Information Pack for more information.

To Apply: Please provide your CV and cover letter, along with responses to screening questions, to express interest in this opportunity. Applications must include a CV and satisfactory responses to screening questions to be considered.

Use of AI should not be used to exaggerate skills or for assessments used by the Hiring Team.

Catch22’s Commitment to Opportunity & Progression: In 2024, within our Justice Hub, 68% of those in management roles originally joined Catch22 in frontline roles, demonstrating development and progression opportunities.

Catch22’s Commitment to Ban the Box: We do not ask for criminal convictions at the application stage; disclosures are encouraged at interview or offer stages. See the Job Information Pack for more information.

Safeguarding: Catch22 is committed to rigorous safeguarding and safer recruitment practices.