Data Protection Support Officer

The DPO Centre Ltd; Ipswich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking consultancy as a Data Protection Support Officer, where your expertise in data protection will help clients navigate complex regulations. This role offers the chance to work in a hybrid environment, balancing office and home-based work while managing a diverse portfolio of clients. You'll be at the forefront of ensuring compliance with the UK GDPR and Data Protection Act, supporting clients through Data Subject Access Requests and other inquiries. With opportunities for career advancement and a commitment to professional growth, this role is perfect for proactive individuals who thrive in a dynamic environment and are eager to contribute to a team dedicated to excellence in data protection.

Benefits

25 days annual leave

Wellbeing scheme

Electric Vehicle scheme

Holiday Buy Scheme

Group Death in Service

Company Maternity and Paternity Pay

Qualifications

• Knowledge of UK GDPR and Data Protection Act 2018 is essential.
• Experience in managing DSAR requests and client expectations.

Responsibilities

• Support the full lifecycle of DSAR requests and manage client expectations.
• Keep up to date with data protection laws and contribute to team knowledge.

Skills

UK GDPR knowledge

Data Protection Act 2018 knowledge

DSAR management

Excellent communication skills

Attention to detail

Project management skills

Analytical skills

Problem-solving skills

Education

Data protection qualification

Tools

Document redaction tools

Video editing tools

Job description

Job title Data Protection Support Officer (DPSO)

Reporting to Pod Leader

Job location Hybrid - Ipswich min 2 days per week/Home based

Employment status Permanent, Full-time

CANDIDATE PROFILE

The DPO Centre is a service business looking to recruit proactive, motivated, enthusiastic, customer-driven, commercially aware team players who can demonstrate a passion for their work and align with our core values and culture.

We require a Data Protection Support Officer to support our continued growth. The ideal candidate will demonstrate excellent communication and organisational skills, with the ability to prioritise workloads and work in a structured manner. You will be responsible for ensuring that responses to data subject requests and other data protection enquiries through the advice line are timely, accurate, and thorough, meeting our clients' needs and ensuring compliance with applicable legislation.

In this role, you will manage a portfolio of clients, navigating conflicting client needs diplomatically while maintaining confidentiality and professionalism. Your work will involve assisting with Data Subject Access Requests (DSARs), School Audits, Records of Processing Activities (RoPAs), Data Protection Impact Assessments (DPIAs), and other related tasks. Each project will be supported by an experienced Data Protection Officer from our team, providing learning and development opportunities.

We seek candidates who value attention to detail and consistently deliver high-quality work within agreed timescales. You must have the capacity to work independently but also be confident enough to escalate concerns when appropriate. This role is based in our Ipswich office, with a balance of hybrid working.

Successful candidates will be proactive and capable of managing a diverse range of data protection responsibilities while contributing to the continued success and growth of The DPO Centre.

DUTIES AND RESPONSIBILITIES

• Supporting the full life cycle of DSAR requests
• Informing and advising organisations of their obligations
• Ensuring all assigned DSARs are completed within agreed timeframes
• Applying appropriate redactions/exemptions as outlined in the Data Protection Act
• Managing client expectations and liaising with third parties like the ICO (supported by a DPO where required)
• Managing and maintaining a DSAR log
• Producing reports and information summaries on completed DSARs
• Keeping up to date with changes in data protection law and regulations
• Actively contributing to building the overall knowledge base of the DPO Centre’s team
• Supporting the development of DPO Centre’s internal processes to streamline service delivery
• Working with an ever more prestigious portfolio of clients
• Developing sector-specific expertise and becoming an expert in the field
• Opportunities for career advancement (Data Protection Officer > Team leadership > Senior Management)

SKILLS AND EXPERIENCE

Education and experience

• Knowledge and experience of fulfilling DSAR requests
• Ideally, a data protection qualification or experience in the sector.

Personal

• Ability to work independently yet also be a strong team player
• Excellent communication (verbal and written) and interpersonal skills
• Ability to maintain a high degree of confidentiality, trust, and credibility
• Calm, controlled, and resilient demeanour
• A commercial attitude towards time management
• Capable of dealing with complex issues using problem-solving skills
• Highly responsive with a can-do attitude and flexible working style
• Proven ability to deliver at pace and manage a quality service

Required skills

• A solid knowledge of the UK GDPR and Data Protection Act 2018
• Extensive experience dealing with the full lifecycle of SAR requests.
• An ability to think logically and strategically.
• Attention to detail and analytical skills
• Sufficient commercial awareness to understand, manage, and navigate client expectations
• Project management skills to successfully manage and prioritise multiple DSARs
• Excellent communicator with the ability to deliver a clear message to a variety of audiences
• Ability to excel under pressure when working to tight deadlines

Desired Skills

• Knowledge of video editing and document redaction tools
• Written and spoken EU language skills
• Sector-specific knowledge e.g. FOI, DSPT, FSA etc
• Negotiation skills to ensure the most appropriate course of action is taken

COMPENSATION & BENEFITS

• £30,000+ per annum, depending on experience.
• 25 days annual leave + Length of service accrual
• Wellbeing and Electric Vehicle schemes
• Holiday Buy Scheme
• Group Death in Service
• Company Maternity and Paternity Pay

Further details on The DPO Centre and our existing team can be found at www.dpocentre.com

ABOUT US

The DPO Centre group is a multi-national data protection compliance consultancy formed in the UK in 2017.

We have provided outsourced Data Protection Officers (DPOs), privacy consultancy services, and GDPR Representatives to over 1000 organisations globally. The DPO Centre Canada Inc. is the most recent addition to The DPO Centre group of companies, which also consists of The DPO Centre Ltd in the UK, The DPO Centre Europe Ltd in Dublin, and The DPO Centre Netherlands B.V in Amsterdam, together with a network of representation offices throughout the 27 EU Member States.

Fundamental to The DPO Centre’s culture is our #OneTeam philosophy:

‘To inspire and develop one remarkable team that delivers the extraordinary’

Contact with other members of our various teams will be frequent, as will the opportunities for team social activities. Our mission is to nurture talent and empower individuals. We believe in constantly improving our processes and the best practice framework we employ with our clients. Sharing knowledge and experiences is a vital part of our culture and ensures you will quickly become part of our motivated, sociable, and connected team.

OUR PEOPLE

Within The DPO Centre family, we have bakers, skaters, bike riders, walkers, avid readers, ultra-runners, budding photographers, musicians, and keen travellers. Our team comes from all corners of the world, including New Zealand, Poland, Mauritius, Mexico, and South Africa to name but a few.

WHY JOIN THE TEAM?

Our offer to you is the opportunity to work in a dynamic and varied role within a structured team of like-minded and motivated professionals.

The data privacy industry is rapidly evolving, so this role will involve working on projects that encourage continuous professional growth and innovation.

We are committed to empowering everyone in our #ONETEAM with the knowledge and opportunities to positively impact attitudes, behaviours, and legislation for the benefit of future generations.

HOW TO APPLY

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