Data Protection Administrator

Thames Water Utilities Limited; Swindon; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Thames Water in Swindon seeks a proactive Data Protection Administrator to support day-to-day operations within the Data Protection function. You will handle admin tasks, maintain records and trackers, and assist with information requests and risk escalation.

The role is 36 hours per week, Monday to Friday, on a fixed-term/secondment for three months. The salary is up to £30,000 per annum, with benefits including annual leave, pension and health-related schemes.

Qualifications

• Proficiency in MS Office and IT literacy.
• Experience in customer-facing roles.
• Excellent time management and multitasking abilities.

Responsibilities

• Manage incoming emails and correspondence.
• Maintain records and data protection trackers.
• Extract information for information requests.
• Escalate risks, complaints or data breaches when needed.
• Support development of data protection standards and guidance documents.
• Respond to data protection queries.
• Action requests for calls.

Skills

MS Office

Customer facing

Time management

Multitasking

Organisational skills

Communication skills

Attention to detail

Independent worker

Team player

Outlook

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a proactive and organised Administrator to support the smooth running of day-to-day operations within our Data Protection function. The successful candidate will play a key role in providing administrative support across the department, ensuring tasks are completed efficiently and to a high standard.

What you’ll be doing as a Data Protection Administrator

• Manage incoming emails and correspondence, directing queries appropriately.
• Maintain accurate records and databases in line with company policies.
• Log and maintain data protection trackers (SAR and EIR)
• Extract and combine information for information requests
• Work closely with the wider team to manage and escalating risks, complaints or data breaches.
• Support the production of data protection related standards and guidance documents.
• Respond to data protection queries
• Action requests for calls

Base location – Newbridge Square Swindon office

Working pattern – Monday to Friday 36 hours

This is a fixed term contract/secondment for 3 months

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Experience in customer facing roles
• Excellent time management skills and ability to multitask and prioritise work.
• Previous experience in an administrative role
• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent organisational and time management skills
• Ability to work independently and as part of a team
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.

What’s in it for you?

• Competitive salary of up to £30,000 per annum depending on experience
• Annual Leave - 24 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.