Data & Performance Lead - Environmental Services

Onward Homes

Liverpool City Region

On-site

GBP 40,000 - 49,000

Full time

6 days ago

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Benefits offered by this job

Pension matched up to 10%

Flexible working environment

Health cash plan

Annual leave 40 days

Learning for life scheme

Discounts & cash back

Job summary

Onward Homes is seeking a Data and Performance Team Leader to join the Environmental Services team on a fixed-term 12-month contract. You will drive data delivery, planning and performance monitoring across Cleaning, Waste Management, Grounds Maintenance, and related services, while supporting the Admin team.

You will line-manage the admin staff, coordinate procurement processes, and help optimise service delivery.

Qualifications

Proven experience in a customer-focused environment.
Experience in a similar function within another business.
Strong resource planning and productivity management skills.
IT literacy with knowledge of Microsoft Word and Excel.
Line management experience.

Responsibilities

Delivery: Support Environmental Services Managers and teams; organise colleagues; supervise supply chain of materials; monitor performance; ensure Housing Management system and Parks Plotter are up to date.
Planning: Provide effective planning support for cleaning, window cleaning, waste management, grounds maintenance and trees.
Support: Line-manage admin team; process purchase orders and invoices; support productivity measures and resource use; provide admin cover.
Systems: Maintain Housing Management system and Parks Plotter and other systems; ensure assets mapping is correct.
Customer: Respond to inquiries and resolve issues; analyze feedback for continuous improvement.
Internal Partnership Working: Collaborate with internal teams and external partners to achieve service levels; be an ambassador for Onward.