Data and Performance Team Leader

Onward Homes; Liverpool; On-site; GBP 38,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

Generous annual leave

Health cash plan

Learning for life

Staff discounts

Job summary

Onward Homes is seeking a Data and Performance Team Leader to join the Environmental Services team for a 12-month fixed-term contract. The role covers cleaning, waste management, grounds maintenance, and trees, while supporting admin teams and performance monitoring.

You will lead and coordinate the admin and service delivery, ensuring systems are updated and performance targets are met. A customer-focused mindset and line-management experience are essential.

Qualifications

• Essential: Proven ability to work in a customer focused environment.
• Essential: Experience of working in a similar function in another business.
• Essential: Ability to effectively manage resources and work-planning.
• Essential: Ability to effectively manage performance and productivity.
• Essential: IT literacy and system capability.
• Essential: Knowledge of Microsoft systems, Word and Excel.
• Essential: Knowledge of work planning IT systems.
• Essential: Line management experience.

Responsibilities

• Delivery: Support Environmental Services Managers and teams; organise colleagues; administer supply chain of materials; monitor performance; keep Housing Management system and Parks Plotter up to date.
• Planning: Provide effective planning support for cleaning, window cleaning, waste management, grounds maintenance and trees.
• Support: Line-manage admin team; process purchase orders and invoices; support productivity measures and resource use; provide admin cover.
• Systems: Maintain Housing Management system and Parks Plotter; ensure asset mapping is accurate.
• Customer: Respond to inquiries and resolve complaints; analyze feedback for continuous improvement.
• Internal Partnership Working: Collaborate with internal teams and partners to meet service levels; act as Onward ambassador.

Skills

Customer focus

Similarly experienced

Resource planning

Performance management

IT literacy

MS Word & Excel

Work planning IT systems

Line management

Job description

About The Role

• We offer a competitive salary of £44,700 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

Purpose of the role

We are looking for a Data and Performance Team Leader to join our Onward Environmental team for a fixed term of 12 months. The purpose of the role is ensuring the effective delivery of data, planning and performance monitoring across all aspects of Environmental Services, including Cleaning and Waste Management,and Grounds Maintenance and Trees as well as providing essential support to facilitate the effective delivery of the service managing the Admin team.

Job Responsibilities

Delivery

Providing support to the Environmental Services Managers, Team Leaders, and their teams acrossthe service. This includes organising colleagues, administrating the supply chain of materials,supporting service delivery, and monitoring performance. Ensuring that the Housing Managementsystem, Parks Plotter, and other relevant systems are administered and kept up to date.

Planning

Providing an effective planning support function to ensure the effective delivery of cleaning,window cleaning, responsive waste management, grounds maintenance, and trees.

Support

Line managing the admin team, ensuring the processing purchase orders, invoices, etc. required tosupport the efficient delivery of the service. Supporting management with productivity measures,work planning, and ensuring the effective use of all resources. Providing administrative cover andsupport across the service.

Systems

Ensuring the Housing Management system, and Parks Plotter, are maintained, and kept up to date,as well as any other relevant systems, with overall control of the systems used to ensure mappingof assets is correct.

Customer

Responding to customer enquiries and supporting the resolution of customer queries, andcomplaints as required. Producing and analysing customer feedback to ensure continuousimprovement across all areas.

Internal Partnership Working

Ensure collaborative working to deliver the required service levels. Working effectively with internalservice areas and external partners to achieve positive results. Be an ambassador for Onward, and aneffective Environmental Services Team.

Skills/Experience

Essential:

• Proven ability to work in a customer focused environment.
• Experience of working in a similar function in another business.
• Ability to effectively manage resources and work-planning.
• Ability to effectively manage performance and productivity.
• IT literacy and system capability.
• Knowledge of Microsoft systems, Word and Excel.
• Knowledge of work planning IT systems.
• Line management experience

About Us

About Onward

Onward Repairs

is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process theycan contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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