Data Operations Manager

CHM; London; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A leading charity seeks a Data Operations Manager to enhance their data capabilities and manage key CRM processes. This full-time role involves ensuring clean and accessible data, overseeing major data imports/exports, and directly supporting fundraising initiatives. Candidates should have SQL proficiency and experience with Dynamics CRM.

Benefits

38 days paid annual leave

Smart working options

Generous sick pay entitlement

Free access to GP 24/7

Cycle to work scheme

Paid volunteering leave

Qualifications

• Proven data management skills and experience.
• Knowledge of deduplication techniques.
• Experience with SQL (SSIS, SSRS).

Responsibilities

• Custodian of CRM data, responsible for major data import/export.
• Manage import and export routines of fundraising data.
• Define standards and principles of data use in the system.

Skills

SQL

Data Management

CRM Knowledge

Tools

Dynamics CRM 365

KingswaySoft

Job description

Position:Data Operations Manager (Technology/IT)
Hours:Full-time (35 hours a week)
Contract:Permanent
Location:Office-based in London, with flexibility to work remotely
Salary:Starting from£35,825 per annum plus excellent benefits
Salary Band and Job Family:Band 2, Profession/Technical
*you’ll start at the entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About the employer

This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told them is important to them. It gives them a clear and determined focus.

Their work is based on the hopes and aspirations of their MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

Their people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities.

They are aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in the Technology, Strategy and Business Intelligence teams.

To achieve this ambition, the charity has developed a new technology infrastructure which they are calling “Sage”. They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools – Microsoft Dynamics).

The organisation will be taking a structured and phased approach to transitioning and embedding their new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Data Operations Managers sit within Product and Systems Management team.

These Data Operations Managers have a key role in ensuring that the charity's end to end processes are working through their central CRM system. These processes include the processing of their income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures that end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of theCRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of datathroughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role the charity are looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications:9:00am on Monday 14 July 2025

How to apply:

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload aCV,you are not applying at this stage.

Equal Opportunities

This employer particularly welcomes applications from people with disabilities and or from ethnic minority backgrounds.

They would be grateful if you completed the supplied equality and diversity monitoring form and submit it with your application.

Disability Confident Employer

Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both this organisation's recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, you will be able to contact the employer. You will also be able to ask for the application materials to be sent to you in a different format.

More about the charity's employee benefits:

The organisation has a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how thischarity internally operates (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for this charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.

This organisation recognises their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with them. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.