Data Officer – Crisis & Resilience: Insights & KPIs (PT)

CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST); Horsham; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

Citizens Advice in West Sussex (North, South, East) is seeking a Data Officer (Crisis & Resilience) to drive data capture, analysis, and communication of impact across services. You will ensure CRM systems are accurate and turn data into actionable insights to support decision-making.

You will work with service managers to monitor KPIs, identify trends, and produce clear reports and dashboards to inform improvements in service delivery.

Qualifications

• Experience working with CRM systems and large datasets.
• Strong analytical skills and confidence working with raw data.
• Experience producing reports, dashboards and data visualisations.
• A good understanding of performance monitoring and KPIs.
• Excellent communication skills, with the ability to present data and insights to a range of audiences.
• Strong organisational skills and attention to detail.
• The ability to work independently and manage priorities effectively.

Responsibilities

• Managing and maintaining data within our CRM and other systems.
• Monitoring data quality and completeness to ensure accurate reporting.
• Extracting, analysing and interpreting raw data from multiple sources.
• Producing reports, dashboards and performance insights using modern data tools.
• Supporting service managers to understand and improve performance against KPIs.
• Identifying trends, gaps and opportunities to improve service delivery and outcomes.

Skills

CRM systems

Large datasets

Analytical skills

Data visualisations

KPIs

Communication skills

Time management

Job description

Citizens Advice in West Sussex (North, South, East) is seeking a Data Officer (Crisis & Resilience) to drive data capture, analysis, and communication of impact across services. You will ensure CRM systems are accurate and turn data into actionable insights to support decision-making.

You will work with service managers to monitor KPIs, identify trends, and produce clear reports and dashboards to inform improvements in service delivery.