Data Officer (Crisis & Resilience)

CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST); Horsham; Hybride; GBP 24 000 - 27 000; Temps partiel

Résumé du poste

Citizens Advice in West Sussex (North, South, East) is seeking a Data Officer (Crisis & Resilience) to drive data capture, analysis, and communication of impact across services. You will ensure CRM systems are accurate and turn data into actionable insights to support decision-making.

You will work with service managers to monitor KPIs, identify trends, and produce clear reports and dashboards to inform improvements in service delivery.

Qualifications

• Experience working with CRM systems and large datasets.
• Strong analytical skills and confidence working with raw data.
• Experience producing reports, dashboards and data visualisations.
• A good understanding of performance monitoring and KPIs.
• Excellent communication skills, with the ability to present data and insights to a range of audiences.
• Strong organisational skills and attention to detail.
• The ability to work independently and manage priorities effectively.

Responsabilités

• Managing and maintaining data within our CRM and other systems.
• Monitoring data quality and completeness to ensure accurate reporting.
• Extracting, analysing and interpreting raw data from multiple sources.
• Producing reports, dashboards and performance insights using modern data tools.
• Supporting service managers to understand and improve performance against KPIs.
• Identifying trends, gaps and opportunities to improve service delivery and outcomes.

Connaissances

CRM systems

Large datasets

Analytical skills

Data visualisations

KPIs

Communication skills

Time management

Description du poste

Data Officer (Crisis & Resilience)

Please note that unless stated, we do NOT accept CVs, only a completed application form.

Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.

We have an exciting new project and are looking for a skilled and motivated Data Officer to join our team. This is a great opportunity to play a key role in helping us capture, analyse and communicate the impact of our services.

As an organisation, we are committed to reducing the need for crisis intervention by focusing on the long-term benefits of preventative advice and information. To achieve this, we need accurate, meaningful data that demonstrates the difference we make. This role will help ensure we stay on track with our goals by strengthening our data quality, reporting and performance monitoring.

About the Role

Working as part of our data team, you will support the collection, management and analysis of data across our services. You will be responsible for ensuring our CRM and data systems are maintained accurately and that information is transformed into meaningful insights that support decision-making.

You will work closely with service managers and operational teams, providing clear and accessible reports, identifying trends, and helping colleagues understand performance against key performance indicators (KPIs).

What You’ll Be Doing

• Managing and maintaining data within our CRM and other systems.
• Monitoring data quality and completeness to ensure accurate reporting.
• Extracting, analysing and interpreting raw data from multiple sources.
• Producing reports, dashboards and performance insights using modern data tools.
• Supporting service managers to understand and improve performance against KPIs.
• Identifying trends, gaps and opportunities to improve service delivery and outcomes.

What We’re Looking For

• Experience working with CRM systems and large datasets.
• Strong analytical skills and confidence working with raw data.
• Experience producing reports, dashboards and data visualisations.
• A good understanding of performance monitoring and KPIs.
• Excellent communication skills, with the ability to present data and insights to a range of audiences.
• Strong organisational skills and attention to detail.
• The ability to work independently and manage priorities effectively.

[e-mail]

Contract type:

Fixed term 31.03.27 (extension subject to funding)

Hours:

15 hours per week

Location:

Flexible in one of our offices

Salary:

£25,879 FTE

Closing date:

23rd October 2026

Interview dates:

w/c 2 November 2026