Crisis & Resilience Officer - Financial Wellbeing

The Guildhall Northampton; Northampton; On-site; GBP 32,000 - 34,000; Full time

Job summary

West Northamptonshire Council is seeking a Crisis and Resilience Officer to support residents through times of crisis, providing immediate financial help and longer-term wellbeing and resilience building.

You will work across housing, revenues and benefits, adult social care, and partner organisations to deliver a person-centred service, using digital case management to record interventions and monitor outcomes.

Qualifications

• Experience of working within financial inclusion, welfare support, housing, benefits, community services or a related environment.
• Knowledge of the challenges faced by people experiencing financial hardship and vulnerability.
• Excellent communication and interpersonal skills, with the ability to engage confidently with residents and partner organisations.
• Experience of partnership working and delivering joined-up support across multiple agencies.
• Good organisational skills and the ability to manage competing priorities in a fast‑paced environment.
• Confidence using digital systems and interpreting information to support effective service delivery.
• A commitment to equality, inclusion and treating people with dignity and respect.

Responsibilities

• Engage directly with residents experiencing financial hardship, vulnerability or crisis.
• Identify underlying causes of financial difficulty and help residents access longer‑term support.
• Make warm referrals to internal and external services, ensuring residents do not need to repeatedly explain their circumstances.
• Work collaboratively with colleagues across housing, revenues and benefits, adult social care, children's services, employment support and voluntary sector organisations.
• Promote financial inclusion by helping residents maximise income, reduce expenditure and access wider support services.
• Use digital tools, case management systems and customer information to record interventions and monitor outcomes.
• Analyse trends and emerging issues to help inform service improvements and future support priorities.
• Support the delivery and development of innovative approaches that strengthen resident resilience and reduce repeat crisis presentations.
• Contribute to a culture of dignity, respect and customer focus, ensuring residents are treated with empathy and understanding throughout their journey.

Skills

Financial inclusion

Welfare support

Housing

Benefits

Community services

Job description

West Northamptonshire Council is seeking a Crisis and Resilience Officer to support residents through times of crisis, providing immediate financial help and longer-term wellbeing and resilience building.

You will work across housing, revenues and benefits, adult social care, and partner organisations to deliver a person-centred service, using digital case management to record interventions and monitor outcomes.