Crisis & Resilience Advisor

West Northamptonshire Council; Northampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

West Northants Council is seeking a passionate Crisis and Resilience Officer to join our Crisis and Resilience team, helping residents through crisis with immediate support and longer-term resilience planning.

You will work with housing, revenues and benefits, adult social care, children's services and voluntary sector partners to deliver a coordinated, no wrong front door service. We value empathy, dignity and strong collaboration.

Qualifications

• Experience of working within financial inclusion, welfare support, housing, benefits, community services or a related environment.
• Knowledge of the challenges faced by people experiencing financial hardship and vulnerability.
• Excellent communication and interpersonal skills, with the ability to engage confidently with residents and partner organisations.
• Experience of partnership working and delivering joined-up support across multiple agencies.
• Good organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Confidence using digital systems and interpreting information to support effective service delivery.
• A commitment to equality, inclusion and treating people with dignity and respect.

Responsibilities

• Engage directly with residents experiencing financial hardship, vulnerability or crisis.
• Identify underlying causes of financial difficulty and help residents access longer-term support.
• Make warm referrals to internal and external services, ensuring residents do not need to repeatedly explain their circumstances.
• Work collaboratively with colleagues across housing, revenues and benefits, adult social care, children's services, employment support and voluntary sector organisations.
• Promote financial inclusion by helping residents maximise income, reduce expenditure and access wider support services.
• Use digital tools, case management systems and customer information to record interventions and monitor outcomes.
• Analyse trends and emerging issues to help inform service improvements and future support priorities.
• Support the delivery and development of innovative approaches that strengthen resident resilience and reduce repeat crisis presentations.
• Contribute to a culture of dignity, respect and customer focus, ensuring residents are treated with empathy and understanding throughout their journey.

Job description

West Northants Council is seeking a passionate Crisis and Resilience Officer to join our Crisis and Resilience team, helping residents through crisis with immediate support and longer-term resilience planning.

You will work with housing, revenues and benefits, adult social care, children's services and voluntary sector partners to deliver a coordinated, no wrong front door service. We value empathy, dignity and strong collaboration.