Data & CRM Officer

Disasters Emergency Committee; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid working model

25 days annual leave

Healthcare Cash Plan

Pension contribution

Wellbeing support

Wellhub access

Discounts and ticket schemes

Season ticket and hardship loans

Cycle to Work and Car schemes

Job summary

Disasters Emergency Committee is seeking a Data & CRM Officer to join its Data & CRM team in London. Reporting to the Database Manager, you will own day-to-day Salesforce CRM management, ensuring data accuracy and accessibility to support fundraising across the organisation.

You will import and cleanse large datasets, build insightful reports, assist colleagues in maximizing Salesforce use, and contribute to CRM automation and development projects to handle surge donations during appeals.

Qualifications

• Hands-on experience with CRM or database administration, managing data imports, data quality and user support.
• Ability to produce reliable reports and insights from data.

Responsibilities

• Manage day-to-day Salesforce CRM operations and data integrity.
• Import, cleanse and reconcile large datasets for fundraising activities.
• Create supporter selections and insightful reports.
• Support automation and CRM development projects to improve processes.

Skills

Data management

CRM admin

Tools

Salesforce

Power BI

Job description

Location: Wenlock Road, London, N1 (Hybrid working; Compulsory 2-week office attendance during an appeal)

Contract status: Full time, permanent.

About the Role

Reporting to the Database Manager, you'll be a key member of our Data & CRM team, taking ownership of the day-to-day management of our Salesforce CRM platform. You'll ensure data is accurate, compliant, accessible, and ready to support fundraising activities across the organisation

This is a role with genuine variety. One day you might be importing and cleansing large datasets, creating supporter selections or building insightful reports. The next, you'll be helping colleagues get the most from Salesforce, improving a process through automation, or contributing to a CRM development project.

And when a DEC appeal launches, you'll be at the heart of the action, helping manage a significant surge in donations and ensuring vital supporter data flows accurately and efficiently at pace.

About you

We are looking for an exceptional Data & CRM Officer who combines technical expertise with curiosity, initiative and a commitment to quality. You will bring hands-on experience of CRM or database administration, with confidence in managing data imports, maintaining data quality, supporting users and producing reliable reports and insights. Comfortable working independently, you are proactive in identifying issues, improving processes and finding smarter ways of working

Ideal candidates are likely to have experience with Salesforce, charity-sector databases, data integration tools or reporting platforms such as Power BI, although we welcome applications from talented data professionals whose skills are transferable and who are keen to learn and develop within the role.

This is an excellent opportunity for an experienced data professional looking to develop their career within a respected humanitarian organisation.

We welcome applications from all suitably qualified candidates, regardless of age, disability, gender identity, gender expression, marriage or civil partnership status, pregnancy or maternity, race, ethnicity, religion or belief, sex or sexual orientation.

We particularly encourage applications from individuals from communities that are currently underrepresented within the charity and humanitarian sectors.

What We Offer

• Flexible working hours (outside of appeal periods)
• Hybrid working model (some mandatory office days during appeals)
• 25 days annual leave, increasing with service
• Healthcare Cash Plan (value ~£1,660/year)
• Pension contribution (3%, rising to 8% post-probation)
• Wellbeing and mental health support
• Access to Wellhub, discounts, and ticket schemes
• Season ticket and hardship loans (post-probation)
• Cycle to Work and Car schemes (salary sacrifice)

We are unable to support applications for our vacancies if you do not have the right to work in the UK on a permanent basis. We cannot sponsor work visas.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.