Crisis and Resilience Officer

The Guildhall Northampton

Northampton

On-site

GBP 32,000 - 34,000

Full time

19 hours ago

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Job summary

West Northamptonshire Council is seeking a Crisis and Resilience Officer to support residents through times of crisis, providing immediate financial help and longer-term wellbeing and resilience building.

You will work across housing, revenues and benefits, adult social care, and partner organisations to deliver a person-centred service, using digital case management to record interventions and monitor outcomes.

Qualifications

Experience of working within financial inclusion, welfare support, housing, benefits, community services or a related environment.
Knowledge of the challenges faced by people experiencing financial hardship and vulnerability.
Excellent communication and interpersonal skills, with the ability to engage confidently with residents and partner organisations.
Experience of partnership working and delivering joined-up support across multiple agencies.
Good organisational skills and the ability to manage competing priorities in a fast‑paced environment.
Confidence using digital systems and interpreting information to support effective service delivery.
A commitment to equality, inclusion and treating people with dignity and respect.

Responsibilities

Engage directly with residents experiencing financial hardship, vulnerability or crisis.
Identify underlying causes of financial difficulty and help residents access longer‑term support.
Make warm referrals to internal and external services, ensuring residents do not need to repeatedly explain their circumstances.
Work collaboratively with colleagues across housing, revenues and benefits, adult social care, children's services, employment support and voluntary sector organisations.
Promote financial inclusion by helping residents maximise income, reduce expenditure and access wider support services.
Use digital tools, case management systems and customer information to record interventions and monitor outcomes.
Analyse trends and emerging issues to help inform service improvements and future support priorities.
Support the delivery and development of innovative approaches that strengthen resident resilience and reduce repeat crisis presentations.
Contribute to a culture of dignity, respect and customer focus, ensuring residents are treated with empathy and understanding throughout their journey.

Skills

Financial inclusion

Welfare support

Housing

Benefits

Community services

Job description

About The Role

Are you passionate about making a real difference to people facing financial hardship? Do you believe that crisis support should be about more than meeting an immediate need and should help people build stronger, more resilient futures?

Crisis and Resilience Officer

We are looking for an enthusiastic and compassionate Crisis and Resilience Officer to join our Crisis and Resilience team. This exciting role sits at the heart of our commitment to supporting residents through times of crisis while helping them access the advice, services and opportunities they need to improve their long-term wellbeing.

You’ll play a key role in delivering a person-centred service that combines immediate financial assistance with wider resilience‑building support. Working closely with residents, colleagues and partner organisations, you'll help ensure people receive the right support at the right time through a coordinated, "no wrong front door" approach.

This is a rewarding opportunity for someone who enjoys problem solving, partnership working and helping people overcome barriers to achieve positive outcomes.

What will you be doing?

Engage directly with residents experiencing financial hardship, vulnerability or crisis.
Identify underlying causes of financial difficulty and help residents access longer‑term support.
Make warm referrals to internal and external services, ensuring residents do not need to repeatedly explain their circumstances.
Work collaboratively with colleagues across housing, revenues and benefits, adult social care, children's services, employment support and voluntary sector organisations.
Promote financial inclusion by helping residents maximise income, reduce expenditure and access wider support services.
Use digital tools, case management systems and customer information to record interventions and monitor outcomes.
Analyse trends and emerging issues to help inform service improvements and future support priorities.
Support the delivery and development of innovative approaches that strengthen resident resilience and reduce repeat crisis presentations.
Contribute to a culture of dignity, respect and customer focus, ensuring residents are treated with empathy and understanding throughout their journey.

About You

We're looking for someone who is passionate about helping others and committed to delivering excellent customer outcomes.

You’ll be able to build trusting relationships quickly, communicate effectively with a wide range of people and remain calm when dealing with sensitive or complex situations.

You Will Ideally Have

Experience of working within financial inclusion, welfare support, housing, benefits, community services or a related environment.
Knowledge of the challenges faced by people experiencing financial hardship and vulnerability.
Excellent communication and interpersonal skills, with the ability to engage confidently with residents and partner organisations.
Experience of partnership working and delivering joined-up support across multiple agencies.
Good organisational skills and the ability to manage competing priorities in a fast‑paced environment.
Confidence using digital systems and interpreting information to support effective service delivery.
A commitment to equality, inclusion and treating people with dignity and respect.

Our Benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council

About Us

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.

We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

Additional Information

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

Please note we reserve the right to close the advert early if we receive a high volume of suitable applications, so we recommend applying as soon as possible to avoid disappointment.

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