Data, Intelligence & Insight Systems Manager - INTERNAL

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Data, Intelligence & Insight System Manager to lead the WPAS service and drive improvements across clinical and operational areas.

The role requires extensive WPAS expertise, strong data governance knowledge, and senior DDaT experience to provide strategic leadership and ensure system performance and compliance.

Qualifications

• Master's degree in Health Informatics or equivalent experience.
• Management qualification and leadership capability.
• Extensive experience in a senior DDaT role.

Responsibilities

• Lead and manage the WPAS team delivering a high-quality service.
• Provide expert advice on WPAS configuration and business processes.
• Develop and implement system improvements aligned to priorities.
• Ensure governance, data quality, access control, and risk management.
• Build strong relationships with operational, clinical, and digital stakeholders.
• Monitor service performance and drive efficiency and user experience.
• Lead incident management, problem resolution and continuity planning.
• Support strategic planning for future WPAS development.

Skills

Problem solving

Analytical skills

Change management

Prioritisation

Complex demands

IT skills

Education

Masters in Health Informatics

Management qualification

Job description

Job Overview

Betsi Cadwaladr University Health Board

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY Betsi Cadwaladr University Health Board.

We are seeking an experienced and highly knowledgeable individual to take on the role of Data, Intelligence & Insight System Manager. This key leadership position is responsible for the operational management, performance, development, and continuous improvement of the Welsh Patient Administration System (WPAS) service, ensuring the system effectively supports clinical and operational services across the organisation.

This opportunity is open to internal applicants only due to the requirement for extensive WPAS expertise, detailed understanding of existing organisational processes, and the need to provide immediate leadership within a critical service area.

The System Manager will lead the day-to-day management of the WPAS service, providing strategic and operational oversight to ensure the system meets the needs of patients, clinicians, managers, and administrative teams. The service is also responsible for patient correspondence which includes the patient letters generated by the system and the Health Board’s patient reminder service.

You will work collaboratively with clinical, operational, digital, and information teams to maintain system performance, support service delivery, drive improvements, and ensure compliance with organisational and national requirements.

The successful candidate will act as the subject matter expert for WPAS, providing professional leadership and guidance on system functionality, service developments, data quality, and operational best practice.

The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

• Key Responsibilities
• Lead and manage the WPAS team, ensuring delivery of a high-quality, customer-focused service.
• Provide expert advice on WPAS configuration, functionality, business processes, and service developments.
• Develop and implement system improvements to support organisational priorities and service transformation.
• Ensure robust governance arrangements are maintained, including data quality, system access, compliance, and risk management.
• Build and maintain strong relationships with operational, clinical, and digital stakeholders.
• Monitor service performance and implement actions to improve efficiency, effectiveness, and user experience.
• Lead on incident management, problem resolution, and service continuity planning relating to WPAS.
• Support strategic planning and future development of patient administration system services.

This is an excellent opportunity for an experienced WPAS professional to lead a critical service and shape the future development of patient administration services within the organisation. You will play a key role in supporting operational delivery, improving system utilisation, and enabling better outcomes for patients and staff.

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications And Knowledge

Essential criteria

• Masters degree in Health Informatics or equivalent relevant experience

Essential Criteria

• Management qualification

Experience

Essential criteria

• Extensive experience in a senior DDaT role.
• Evidence of knowledge of data collection and standards
• Experience of working at an All-Wales level
• Experience of staff management
• Specialist knowledge of Health Board IT systems
• Specialist knowledge of information use within the Organisation

Skills And Attributes

Essential criteria

• Problem solving skills
• Expert analytical skills
• Ability to deal with change
• Ability to manage complex and competing demands
• Specialist IT skills
• Excellent prioritisation skills

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh