Assistant Service Manager

Betsi Cadwaladr University Health Board; Caernarfon; On-site; GBP 38,000 - 51,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an Assistant Service Manager on a fixed term/secondment to support the West Community Services Team. The role involves operational management of clerical and admin services, contributing to strategic objectives and performance targets across cancer and RTT areas.

The post supports the Divisional Management Team and liaises with the wider Community to monitor activity and progress.

Qualifications

• Evidence of leadership and ability to manage staff and services.
• Experience in NHS management or equivalent leadership role.
• Knowledge of reporting, performance targets, and waiting times.

Responsibilities

• Oversee operational and day-to-day management of clerical/administration services in Community services.
• Support division objectives and contribute to business cases and operational plans.
• Help achieve Welsh Government waiting time targets and monitor capacity and demand.

Skills

Leadership

Communication

Problem solving

Time management

Organisational skills

Patient confidentiality

Counselling / supervision

Teamwork

Education

GCSE English & Maths

Certificate/General Education

Degree in Management or equivalent

Tools

IT systems

PAS

PIMS

Myrddin

Job description

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is Fixed term/Secondment until 30th September 2027 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen to join the West Community Services Team as an Assistant Service Manager on a fixed term basis to meet service needs up to the 30th September 2027.

The successful candidate will support the Operational Management Team in the management of specialities and services within the Community Portfolio as well as support development and strategic transformation. The post holder will have direct operational and management responsibility for the administrative staff within specified services and will work closely with the management and wider team in the Community to monitor and progress activity and performance including cancer and RTT to achieve targets set out by the Welsh Government.

This postholder will work between Eryldon and Ysbyty Gwynedd.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The Assistant Service Manager will be responsible for the provision of operational and day to day management of clerical and administration services within Community services in the west area.

The post holder will support in the achievement of key operational and strategic objectives for the Division, contributing where appropriate to the production of business cases and operational plans.

The post holder, as part of the Divisional Management Team, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents

Person specification

Qualifications And Knowledge

Essential criteria

• GCSE standard in English and Maths
• Good standard of general / higher education (Certificate Level)
• Evidence of continuous / ongoing learning
• Degree level (Management) or equivalent experience.

Desirable criteria

• Professional Management Qualification
• Currently pursuing a qualification in NHS Management

Exper

Essential Criteria

• Extensive experience of staff management
• Previous experience of managing financial resources
• Sound knowledge of IT systems/ PAS/PIMS/Myrddin
• Knowledge of waiting list management
• Previous experience in producing written reports

Desirable criteria

• Previous NHS experience

Skills And Attributes

Essential criteria

• Evidence of potential for effective leadership including ability to : o Introduce new and innovative work practices o Initiate change o Motivate staff o Delegate o Prioritise tasks o Manage 'difficult' personalities
• Ability to demonstrate excellent: o Communication and written skills o Problem solving skills o Time management skills o Counselling / supervision skills o Organisational skills o Proven ability to work to tight deadlines o Sound knowledge of Patient Confidentiality
• Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks as evidenced in day to day work and through discussion at PADR
• Ability to demonstrate tact and diplomacy when working with others
• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential criteria

• Ability to work on own initiative but also work as part of a team.
• Ability to work in a busy environment and cope under pressure.
• Positive and enthusiastic attitude.
• Ability to travel within geographical area.
• Able to work hours flexibly.

Desirable criteria

• Ability to demonstrate the desire to pursue a progressive management career in the NHS