Senior Business Analyst

Citizens Advice; Wales; Hybrid; GBP 50,000 - 61,000; Full time

Job summary

Citizens Advice is seeking a Senior Business Analyst to investigate and analyse complex user-needs and business requirements for large projects, acting as a bridge across multidisciplinary teams. You will drive delivery of outcomes aligned with strategic OKRs, manage and influence senior stakeholders, and mentor other analysts.

The role emphasises strong analytical and quantitative skills, plus exceptional communication to present options and guide decisions.

Qualifications

• Significant analytical and problem-solving experience with a track record of identifying root causes and using data to develop, deliver, and iterate requirements and user stories with SMEs and stakeholders.
• Strong quantitative analysis and modeling to determine assumptions, costs and benefits, plus ability to present options and formal documentation.
• Exceptional verbal and written communication skills enabling clear explanation of complex concepts to diverse audiences and effective senior stakeholder influence.

Responsibilities

• Investigate and analyse complex user-needs and business requirements for large projects across multidisciplinary teams.
• Drive delivery of outcomes aligned with strategic OKRs and influence senior stakeholders.
• Line manage and mentor other business analysts as part of project leadership.

Skills

Analytical thinking

Stakeholder management

Data analysis

Communication skills

Job description

Location: Blended between office and home (England and Wales). Time in office negotiable

Salary: £55,176, plus London Allowance of £3,612 if applicable

The Senior Business Analyst is responsible for investigating and analysing complex user-needs and business requirements for large projects, serving as a critical link across multiple multidisciplinary teams. This role drives the delivery of outcomes aligned with strategic OKRs, manages and influences senior stakeholders, and involves line managing and mentoring other business analyst(s).

• Significant analytical and problem-solving experience, with a strong track record of identifying root causes and leveraging data and evidence to develop, deliver, and iterate requirements, problem scenarios, and user stories in collaboration with clients, Subject Matter Experts (SMEs), and stakeholders to ensure solutions meet both user and organisational needs.
• Experience in applying robust quantitative analysis and modeling to determine assumptions, costs, and benefits, then translates this evidence into compelling solution options and formal documentation. Possesses exceptional verbal and written communication skills, enabling the clear explanation of complex concepts to diverse audiences and the successful influence of senior stakeholders.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.