Data-Driven Resource Assistant — Admin & Dashboards

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Cardiff Council is seeking a proactive Resource Assistant to join the Business Support Team within Customer & Protective Services. You will handle administrative and data tasks, supporting reports, dashboards and data visualisation for managers and partners.

Ideal candidates will have experience with Microsoft 365, data analysis, and producing clear information. The role emphasises confidentiality, data protection, and a commitment to service improvement.

Qualifications

• Experience of working with customers or internal service users.
• Experience using Microsoft 365 or other digital business systems to maintain records and produce information.
• Basic understanding of performance management and how data can be used to monitor and improve services.
• Ability to communicate clearly by telephone, in person and in writing.
• Ability to organise and prioritise workload, meet deadlines and maintain accurate records.
• Willingness to learn new systems and build digital, AI and analytical capability.

Responsibilities

• Providing multifunctional administrative and business support.
• Using Microsoft 365 and other approved Council systems to maintain records and produce information.
• Collecting, cleansing, validating, organising and analysing data.
• Identifying trends, exceptions, risks and opportunities for service improvement.
• Producing clear reports, dashboards, presentations and data visualisations.
• Supporting performance management, delivery planning, risk management and knowledge management.

Skills

Microsoft 365

Data analysis

Data visualization

Report writing

Customer service

Tools

Power BI

Power Automate

Excel

Job description

Cardiff Council is seeking a proactive Resource Assistant to join the Business Support Team within Customer & Protective Services. You will handle administrative and data tasks, supporting reports, dashboards and data visualisation for managers and partners.

Ideal candidates will have experience with Microsoft 365, data analysis, and producing clear information. The role emphasises confidentiality, data protection, and a commitment to service improvement.