Data-Driven Quality & Compliance Delivery Lead

Northern; Bradford; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Free Travel: Unlimited free travel for

Generous Pension Scheme

Enhanced Family Benefits

Cycle to Work Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Recognition

Job summary

Northern is seeking a highly organised Quality & Compliance Delivery Manager to drive service quality across the Commercial & Customer Directorate. Based at Bradford Interchange Station, 37 hours per week, 12 month FTC, with travel across the network as required.

You will analyse performance data, produce reports for senior leaders and external stakeholders, manage supplier contracts, and support audits to ensure robust governance and compliance across retail operations.

Qualifications

• NVQ Level 3 in Management (or equivalent experience).
• Experience in regulated or compliance-focused environment.
• Experience managing supplier relationships, contracts or business processes.

Responsibilities

• Analyse performance data and provide meaningful insights that support business decisions and continuous improvement.
• Produce engaging reports and presentations for a range of audiences, including senior leaders and external stakeholders.
• Support the delivery of service quality commitments across the Commercial & Customer Directorate.
• Manage supplier contracts, monitor renewals, oversee licence compliance, and ensure invoices are processed accurately.
• Work closely with Finance to support budget control and accurate reporting of team expenditure and return on investment.
• Build strong relationships with colleagues, suppliers, compliance teams and Department for Transport Operator (DfTO) partners.
• Support internal and external audits, ensuring robust governance and compliance across retail operations.
• Investigate data discrepancies, recommend improvements and drive corrective actions.
• Identify opportunities to improve processes, lead small projects, and support the implementation of new ways of working.
• Promote a positive working culture while supporting learning and development across the wider team.

Skills

Analytical skills

Stakeholder communication

Excel

PowerPoint

Tableau

Project management

Regulatory/compliance

Contract/supplier management

Education

NVQ Level 3 in Management

Tools

Tableau

Excel

PowerPoint

Job description

Northern is seeking a highly organised Quality & Compliance Delivery Manager to drive service quality across the Commercial & Customer Directorate. Based at Bradford Interchange Station, 37 hours per week, 12 month FTC, with travel across the network as required.

You will analyse performance data, produce reports for senior leaders and external stakeholders, manage supplier contracts, and support audits to ensure robust governance and compliance across retail operations.