Quality & Compliance Delivery Manager - 12 Month FTC

Northern; Bradford; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Free Travel: Unlimited free travel for

Generous Pension Scheme

Enhanced Family Benefits

Cycle to Work Scheme

Exclusive Discounts

Employee Assistance Programme

Training and Career Development

Recognition

Job summary

Northern is seeking a highly organised Quality & Compliance Delivery Manager to drive service quality across the Commercial & Customer Directorate. Based at Bradford Interchange Station, 37 hours per week, 12 month FTC, with travel across the network as required.

You will analyse performance data, produce reports for senior leaders and external stakeholders, manage supplier contracts, and support audits to ensure robust governance and compliance across retail operations.

Qualifications

• NVQ Level 3 in Management (or equivalent experience).
• Experience in regulated or compliance-focused environment.
• Experience managing supplier relationships, contracts or business processes.

Responsibilities

• Analyse performance data and provide meaningful insights that support business decisions and continuous improvement.
• Produce engaging reports and presentations for a range of audiences, including senior leaders and external stakeholders.
• Support the delivery of service quality commitments across the Commercial & Customer Directorate.
• Manage supplier contracts, monitor renewals, oversee licence compliance, and ensure invoices are processed accurately.
• Work closely with Finance to support budget control and accurate reporting of team expenditure and return on investment.
• Build strong relationships with colleagues, suppliers, compliance teams and Department for Transport Operator (DfTO) partners.
• Support internal and external audits, ensuring robust governance and compliance across retail operations.
• Investigate data discrepancies, recommend improvements and drive corrective actions.
• Identify opportunities to improve processes, lead small projects, and support the implementation of new ways of working.
• Promote a positive working culture while supporting learning and development across the wider team.

Skills

Analytical skills

Stakeholder communication

Excel

PowerPoint

Tableau

Project management

Regulatory/compliance

Contract/supplier management

Education

NVQ Level 3 in Management

Tools

Tableau

Excel

PowerPoint

Job description

JOB ROLE: Quality and Compliance Delivery Manager SALARY: £39,139
ROLE TYPE: Full Time - 12 month FTC
HOURS: 37
LOCATION: Bradford Interchange Station - Must be willing to travel the network when required Make Every Journey Better At Northern, we’re committed to delivering great customer experiences every day. Behind every successful journey is a team using data, insight, collaboration and innovation to continuously improve the services we provide. We’re looking for a highly organised and analytical Quality & Compliance Delivery Manager to help drive service quality across our Commercial & Customer Directorate. If you enjoy turning data into meaningful action, building strong relationships, and ensuring high standards of compliance and governance, we’d love to hear from you. What You’ll Be Doing In this varied and influential role, you’ll work closely with senior leaders to drive service quality improvements, monitor performance, and ensure our retail teams remain compliant with key standards and obligations. You’ll:

• Analyse performance data and provide meaningful insights that support business decisions and continuous improvement.
• Produce engaging reports and presentations for a range of audiences, including senior leaders and external stakeholders.
• Support the delivery of service quality commitments across the Commercial & Customer Directorate.
• Manage supplier contracts, monitor renewals, oversee licence compliance, and ensure invoices are processed accurately.
• Work closely with Finance to support budget control and accurate reporting of team expenditure and return on investment.
• Build strong relationships with colleagues, suppliers, compliance teams and Department for Transport Operator (DfTO) partners.
• Support internal and external audits, ensuring robust governance and compliance across retail operations.
• Investigate data discrepancies, recommend improvements and drive corrective actions.
• Identify opportunities to improve processes, lead small projects, and support the implementation of new ways of working.
• Promote a positive working culture while supporting learning and development across the wider team.

About You We’re looking for someone who enjoys solving problems, working with data and influencing positive change. You’ll bring:

• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills with experience interpreting and reporting complex data.
• The confidence to communicate effectively with stakeholders at all levels.
• Experience managing supplier relationships, contracts or business processes.
• A collaborative approach with the ability to build strong working relationships across different teams.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Experience producing reports, dashboards and performance information.
• An NVQ Level 3 in Management (or equivalent experience).

It would also be beneficial if you have:

• Experience using Tableau or other business intelligence tools.
• Project management experience.
• Experience working within a regulated or compliance-focused environment.

What’s in it for you? At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.