Data-Driven Customer Service Operations Analyst

Caresoft Global Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 28,000; Full time

Job summary

Caresoft Global Limited is seeking a Customer Service Operations Support Analyst to work in our office-based team at Cobalt Business Park, Newcastle. The role focuses on supporting operations, improving processes, and ensuring accurate data handling in a fast-paced environment.

You will collaborate with colleagues and external partners, leveraging Excel, SAP and Power BI to drive analytics and reporting while maintaining high levels of attention to detail and communication.

Qualifications

• Requires strong Excel skills with analytical abilities.
• Experience with SAP and Power BI is preferred.
• Excellent written and verbal English communication.

Responsibilities

• Support Customer Service Operations activities.
• Collaborate with internal and external stakeholders.
• Handle multiple priorities with accuracy and speed.

Skills

Initiative & problem solving

Communication (verbal & written)

Excel proficiency

SAP knowledge

Outlook & Microsoft Office

Attention to detail

English proficiency

Independent working

Pressure handling

Multi-priority management

Education

A'Level / Diploma

Tools

SAP

Power BI

Microsoft Word

Job description

Caresoft Global Limited is seeking a Customer Service Operations Support Analyst to work in our office-based team at Cobalt Business Park, Newcastle. The role focuses on supporting operations, improving processes, and ensuring accurate data handling in a fast-paced environment.

You will collaborate with colleagues and external partners, leveraging Excel, SAP and Power BI to drive analytics and reporting while maintaining high levels of attention to detail and communication.