Customer Service Operations Support Analyst

Adecco; Newcastle upon Tyne; On-site; GBP 29,000 - 38,000; Full time

Job summary

Adecco is seeking a Customer Service Operations Support Analyst to join our Customer Service Operations team in Newcastle upon Tyne. This fixed-term role runs 1 July 2026 to 30 June 2027 and offers 37.5 hours per week Monday to Friday, with a pay rate of £15.00–£19.74 per hour depending on experience.

The role focuses on maintaining data accuracy across systems, supporting business processes using SAP, Outlook and MS Office, and delivering high-quality service to both internal and external

Qualifications

• Strong command of English (written and verbal).
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel).
• Excellent communication and coordination abilities.
• High attention to detail and accuracy.
• Strong organisational and follow-up skills.
• Ability to work independently and as part of a team.

Responsibilities

• Provide day-to-day operational support within the Customer Service Operations department.
• Manage and maintain data across systems with a high level of accuracy.
• Support business processes using tools such as SAP, Outlook and Microsoft Office.
• Communicate effectively with internal teams and external stakeholders (both written and verbal).
• Identify issues and proactively resolve problems using sound judgement.
• Ensure all work is completed accurately and efficiently, right first time.
• Collaborate closely with colleagues to support continuous improvement.

Skills

English proficiency

Microsoft Office 365

Communication skills

Attention to detail

Organisational skills

Team work

Problem solving

Tools

SAP

PEGA

Outlook

Excel

Job description

Location: Newcastle upon Tyne, NE27 0QW

Contract: Fixed-term (1 July 2026 - 30 June 2027)

Hours: 37.5 hours per week - Monday to friday

Pay Rate: £15.00 - £19.74 per hour (depending on experience)

About the Role

We are looking for a highly organised and detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative.

You will play a key role in supporting operational processes, ensuring accuracy, and delivering excellent service both internally and externally.

Key Responsibilities

• Provide day-to-day operational support within the Customer Service Operations department
• Manage and maintain data across systems with a high level of accuracy
• Support business processes using tools such as SAP, Outlook and Microsoft Office
• Communicate effectively with internal teams and external stakeholders (both written and verbal)
• Identify issues and proactively resolve problems using sound judgement
• Ensure all work is completed accurately and efficiently, right first time
• Collaborate closely with colleagues to support continuous improvement

Essential Skills & Experience

• Strong English language skills (written and verbal)
• Basic proficiency in Microsoft Office 365 (Outlook, Word, Excel)
• Excellent communication and coordination skills
• High level of attention to detail and accuracy
• Strong organisation and follow-up skills
• Ability to work independently and as part of a team
• Problem-solving mindset with initiative

Desirable Skills

• Advanced Excel skills (data analysis, reporting)
• Experience with PEGA solutions
• Basic knowledge of SAP systems

About You

• A collaborative team player who thrives in a fast-paced environment
• Enthusiastic, proactive, and eager to learn
• Comfortable working across systems and processes
• Committed to delivering high-quality work with precision

The Adecco Group UK & Ireland is an Equal Opportunities Employer.