Ops Support Analyst: Customer Service & Data

Adecco; Shiremoor; On-site; GBP 29,000 - 38,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a meticulous Customer Service Operations Support Analyst in Newcastle upon Tyne to support the operations team. The role is fixed-term (1 July 2026 - 30 June 2027) with 37.5 hours per week, Monday to Friday, and pay between £15.00 - £19.74 per hour depending on experience.

You will manage data across systems, provide day-to-day operational support, and use tools such as SAP, PEGA, Outlook and Microsoft Office to ensure accuracy and timely service, both

Qualifications

• Mandatory strong English (written and verbal).
• Proficient with Microsoft Office 365 (Outlook, Word, Excel).
• Excellent communication and coordination skills.
• High attention to detail and accuracy.
• Strong organisational and follow-up skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset with initiative.

Responsibilities

• Provide day-to-day operational support within the Customer Service Operations department.
• Manage and maintain data across systems with a high level of accuracy.
• Support business processes using SAP, Outlook and Microsoft Office.
• Communicate effectively with internal teams and external stakeholders (written and verbal).
• Identify issues and proactively resolve problems using sound judgement.
• Ensure all work is completed accurately and efficiently, right first time.
• Collaborate closely with colleagues to support continuous improvement.

Skills

Strong English

Excellent communication

High attention to detail

Strong organisation

Team player

Problem solving

Independent worker

Tools

SAP

PEGA

Outlook

Microsoft Office

Excel

Job description

Adecco Group UK & Ireland is seeking a meticulous Customer Service Operations Support Analyst in Newcastle upon Tyne to support the operations team. The role is fixed-term (1 July 2026 - 30 June 2027) with 37.5 hours per week, Monday to Friday, and pay between £15.00 - £19.74 per hour depending on experience.

You will manage data across systems, provide day-to-day operational support, and use tools such as SAP, PEGA, Outlook and Microsoft Office to ensure accuracy and timely service, both