Data-Driven Commercial Operations Specialist

Air Partner; Gatwick; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Wheels Up is seeking a Commercial Operations Specialist - Data to join our global private aviation team. You will centralise sales data, ensure CRM integrity, and deliver actionable insights to sales leaders, enabling accurate forecasting and pipeline management.

You will blend sales operations, analytics, and internal sales support, acting as a second set of eyes on pipeline health and account readiness. Hybrid London-based role with 3 days in the office.

Qualifications

• 2–4+ years in Sales Operations, Commercial Operations, Revenue Operations, or similar analytical support role.
• Experience working with sales teams in fast-paced, target-driven environments.
• Proven experience managing CRM systems with a focus on data quality and pipeline management.
• Exposure to lead management processes, including qualification, routing, and enrichment.
• Experience producing sales reports, dashboards, and performance insights for stakeholders.
• Background in B2B environments, ideally within aviation, transport, logistics, or professional services.

Responsibilities

• Assist the Sales Team in identifying renewal, upsell, and re-engagement opportunities based on pipeline and reporting insights.
• Conduct market research to identify opportunities, trends, and potential business growth.
• Maintain organized documentation and ensure CRM data integrity to support sales execution and forecasting.
• Identify opportunities to improve lead flow, reporting, and sales operational processes.
• Own inbound lead management: daily outreach, lead qualification, and assignment to Directors by region/relationship rules.
• Hunt contact information, enrich leads using ZoomInfo, and ensure timely follow-up after handoff.
• Coordinate outreach to new leads, prospects, and select lost customers, including scheduling introductory sales calls.

Skills

Analytical capability

Power BI / Tableau

CRM data quality

Lead management

Stakeholder communication

Sales cycle awareness

Organisational skills

Problem solving

Proactive mindset

Tools

Salesforce

Microsoft Dynamics 365 Sales

ZoomInfo

LinkedIn Sales Navigator

Excel/Google Sheets

Job description

Wheels Up is seeking a Commercial Operations Specialist - Data to join our global private aviation team. You will centralise sales data, ensure CRM integrity, and deliver actionable insights to sales leaders, enabling accurate forecasting and pipeline management.

You will blend sales operations, analytics, and internal sales support, acting as a second set of eyes on pipeline health and account readiness. Hybrid London-based role with 3 days in the office.