Sales Operations Manager

Origin Recruitment Ltd; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Origin Recruitment Ltd is seeking a Sales Operations Manager to lead and optimise the Sales Operations team, supporting the sales cycle, refining processes, and driving revenue growth.

You will collaborate with Finance and IT to accelerate speed to market, ensure policy compliance, and enhance reporting through Salesforce and other tools. Strong data skills and cross-functional collaboration are essential.

Qualifications

• Minimum 5 years’ experience managing a Sales Operations team.
• Experience with Salesforce.
• Proficient in MS Office Suite.
• Ability to interpret and utilise complex data.
• Fluency in Business English (written and spoken).
• Strong communicator and collaborator with experience in cross department communications.
• Detail oriented with strong organisational skills.
• Ability to thrive in a fast-paced, changing environment.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Train and manage the Sales Operations team to excel in their role in supporting the Sales team throughout the sales cycle.
• Develop and coach the Sales Operations team, providing strategic guidance and performance feedback.
• Lead recruitment efforts to attract and hire top talent.
• Lead and motivate team members to achieve excellence and results.
• Accountable for the effective use of the budget allocated to the Sales Operations team.
• Improve operational efficiency and sales productivity by implementing improvements in the sales process.
• Lead high-priority projects, including proposals and RFPs, to communicate the value proposition.
• Ensure GDPR compliance in all processes in collaboration with Legal and Data Privacy teams.
• Collaborate with cross-functional teams to implement Sales initiatives.
• Oversee CRM implementation and management, balancing user experience and visibility.

Skills

Salesforce

MS Office Suite

Business English

Data interpretation

Tools

Salesforce

Job description

Our client is a leading company in the aviation industry and is seeking to employ a Sales Operations Manager.

Purpose of Position:

Manage and optimise the Sales Operations team to support the sales team through every stage of the sales process to shorten sales cycles and maximise conversion. Collaborate with the sales team and continuously analyse the sales experience to identify and implement improvements in sales processes, sales systems, tools, support and other opportunities to drive revenue growth and improve sales productivity.

Working closely with internal stakeholders, including Finance and IT, to accelerate speed to market while ensuring that all processes, documents, and communications are compliant with internal policies and regulatory requirements.

Serve as a subject matter expert on the company's program, sales processes and product terms and support internal stakeholders and the sales team on complex deal structures.

Key Responsibilities:

Team Management

• Train and manage the Sales Operations team to excel in their role in supporting the Sales team throughout the sales cycle. This includes but is not limited to proposal generation, operational queries, providing flight quotes, improving pipeline management processes and creating reports and dashboards.
• Develop and coach the Sales Operations team, providing strategic guidance, tactical support, performance feedback and career development to enhance team productivity and engagement;
• Lead recruitment efforts to attract and hire top talent;
• Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results;
• Accountable for the effective use of the budget allocated to the Sales Operations team.
• Improve operational efficiency, customer experience and sales productivity by implementing improvements in the sales process, including automation opportunities, resolving obstacles and creating synergies across the sales function;
• Lead high-priority projects, including proposal updates and RFPs to facilitate consistent and effective communication of the companies value proposition;
• In collaboration with the Legal department and Data Privacy Specialist, ensure Legal and GDPR compliance in all processes;
• Collaborate with cross-functional teams to implement Sales initiatives.
• Oversee CRM implementation and management, balancing user experience and management visibility requirements;
• Ensure compliance and best practices usage of Sales Systems, including Salesforce and Conga;
• Work closely with IT to support the development, implementation and use of technology within the Sales team, address technical issues and integrate systems to improve efficiency of sales processes.
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Personal Specification:

• Minimum 5 years’ experience managing a Sales Operations team (preferred);
• Experience with Salesforce;
• Proficient in MS Office Suite;
• Ability to interpret and utilise complex data;
• Fluency in Business English (written and spoken)
• Strong communicator and collaborator with experience in cross department communications;
• Detail oriented with strong organisational skills;
• Ability to thrive in a fast-paced, changing environment;
• Strong problem-solving and decision-making abilities;