Data-Driven Client Success Lead (Hybrid, Bristol)

eXPD8 eXPD8 Ltd.; West of England; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health cash plan

Buy and sell holiday scheme

Your eXPD8 anniversary day off

Life insurance

GroceryAid access

eXPD8 Rewards with competitions

Unlimited refer-a-friend scheme

Learning resources

Job summary

eXPD8 Ltd. is growing its Client Services team in Bristol. As a Client Services Account Handler, you will own client accounts from brief to delivery, translating requirements into plans and in-store execution with our field teams.

The role is hybrid: 2 days at our Bristol Head Office and 3 days remote. You will analyse client data, build tailored reports, nurture strong client relationships, and drive campaigns to a successful in-store presence.

Qualifications

• Previous administration and client account handling experience.
• Ideally experience in retail.
• IT literate with Excel and PowerPoint.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident communicator with excellent written and verbal skills.
• Analytical mindset, with the ability to translate data into insights.
• Genuine interest in retail and in-store execution.
• Able to commute to Bristol as required.

Responsibilities

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time.
• Analyse client data to identify trends, insights, and improvement opportunities.
• Build accurate, tailored reports that tell a compelling performance story.
• Use data to influence decisions and enhance campaign outcomes.
• Build strong, trusted relationships with clients.
• Proactively manage client requests and expectations.
• Support and contribute to regular client review meetings.
• Identify challenges early and implement effective solutions; continuously refine processes to improve delivery and performance.
• Create clear, detailed instructions for field teams to execute activity successfully.
• Develop and manage project plans that align with client expectations and operational delivery.

Skills

Client relationship management

Data analysis

Communication

Time management

Problem solving

Tools

Microsoft Office

Excel

PowerPoint

Job description

eXPD8 Ltd. is growing its Client Services team in Bristol. As a Client Services Account Handler, you will own client accounts from brief to delivery, translating requirements into plans and in-store execution with our field teams.

The role is hybrid: 2 days at our Bristol Head Office and 3 days remote. You will analyse client data, build tailored reports, nurture strong client relationships, and drive campaigns to a successful in-store presence.