Client Services Account Handler

eXPD8 eXPD8 Ltd.; West of England; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Health cash plan

Buy and sell holiday scheme

Your eXPD8 anniversary day off

Life insurance

GroceryAid access

eXPD8 Rewards with competitions

Unlimited refer-a-friend scheme

Learning resources

Job summary

eXPD8 Ltd. is growing its Client Services team in Bristol. As a Client Services Account Handler, you will own client accounts from brief to delivery, translating requirements into plans and in-store execution with our field teams.

The role is hybrid: 2 days at our Bristol Head Office and 3 days remote. You will analyse client data, build tailored reports, nurture strong client relationships, and drive campaigns to a successful in-store presence.

Qualifications

• Previous administration and client account handling experience.
• Ideally experience in retail.
• IT literate with Excel and PowerPoint.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident communicator with excellent written and verbal skills.
• Analytical mindset, with the ability to translate data into insights.
• Genuine interest in retail and in-store execution.
• Able to commute to Bristol as required.

Responsibilities

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time.
• Analyse client data to identify trends, insights, and improvement opportunities.
• Build accurate, tailored reports that tell a compelling performance story.
• Use data to influence decisions and enhance campaign outcomes.
• Build strong, trusted relationships with clients.
• Proactively manage client requests and expectations.
• Support and contribute to regular client review meetings.
• Identify challenges early and implement effective solutions; continuously refine processes to improve delivery and performance.
• Create clear, detailed instructions for field teams to execute activity successfully.
• Develop and manage project plans that align with client expectations and operational delivery.

Skills

Client relationship management

Data analysis

Communication

Time management

Problem solving

Tools

Microsoft Office

Excel

PowerPoint

Job description

Own your accounts. Shape client delivery. Make an impact in retail.

Due to growth, we're looking for Client Services Account Handlers to join our team in Bristol.

At eXPD8, you'll work with leading brands and major UK retailers, turning client objectives into flawless in-store execution. As a Client Services Account Handler, you'll take ownership of your accounts, using data, planning, and strong relationships to bring campaigns to life.

Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.

About the role:

This is a key role within our Client Services team, responsible for managing client accounts end‑to‑end and ensuring campaigns are delivered effectively through our field teams. You'll take ownership of your accounts, translating client requirements into clear plans, actionable insights, and successful in‑store execution.

Location: Hybrid – 2 days in our Bristol Head Office, 3 days working from home

Benefits:

• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Buy and sell holiday scheme
• Your eXPD8 anniversary day off each year
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards with competitions and incentives
• Unlimited refer-a-friend scheme
• Personal development and progression opportunities with access to over 400 learning resources

How you'll deliver excellence:

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time
• Analyse client data to identify trends, insights, and improvement opportunities
• Build accurate, tailored reports that tell a compelling performance story
• Use data to influence decisions and enhance campaign outcomes
• Build strong, trusted relationships with clients
• Proactively manage client requests and expectations
• Support and contribute to regular client review meetings
• Identify challenges early and implement effective solutionsContinuously refine processes to improve delivery and performance
• Create clear, detailed instructions for field teams to execute activity successfully
• Develop and manage project plans that align with client expectations and operational delivery

What makes you excellent:

• Previous administration and client account handling experience
• Ideally, experience in or knowledge of retail
• IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
• Highly organised, with the ability to manage multiple priorities and deadlines
• Confident communicator with excellent written and verbal skills
• Analytical mindset, with the ability to translate data into insights
• Genuine interest in retail and in‑store execution
• Comfortable engaging with clients to uncover needs and build relationships
• Experience working with UK-based clients
• Able to commute to Bristol as required