Data & Customer Care Administrator

Pinnacle Pet UK; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Birthday holiday

Charity volunteering days

Group life assurance

Healthcare cash plan

Pension scheme

Job summary

Pinnacle Pet UK in Borehamwood is seeking an Administrator to join our team and support claims, data entry and customer service.

The role involves inputting data from claim forms into our core systems, handling inquiries via email and phone from policyholders and vet practices, and carrying out daily underwriting tasks. The position is full-time, 37.5 hours per week, with a benefits package including 24 holiday days (plus your birthday) and charity volunteering days.

Qualifications

• Administration experience is advantageous
• Excellent data entry skills
• Strong telephony experience
• Good attention to detail
• The ability to communicate effectively written and verbal

Responsibilities

• Inputting data from claim forms, payment details and other data onto our core systems ensuring all details are accurate
• Managing email boxes relating to customer enquiries
• Carry out any ad-hoc tasks
• Making and answering phone calls from policy holders and vet practices
• Applying the underwriting criteria to new applications for cover on a daily basis
• Deliver good outcomes and a high standard of customer care whilst enabling consumers to make effective decisions in their interests

Skills

Data entry

Phone telephony

Customer service

Attention to detail

Written & verbal communication

Job description

Pinnacle Pet UK in Borehamwood is seeking an Administrator to join our team and support claims, data entry and customer service.

The role involves inputting data from claim forms into our core systems, handling inquiries via email and phone from policyholders and vet practices, and carrying out daily underwriting tasks. The position is full-time, 37.5 hours per week, with a benefits package including 24 holiday days (plus your birthday) and charity volunteering days.