Retentions Phone Agent

Pinnacle Pet UK; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 holiday days (including birthday)

Group life assurance

Healthcare cash plan

Job summary

Pinnacle Pet UK is hiring a Retentions Phone Agent to handle inbound calls, sell insurance products, and assist customers through the online sales journey while retaining those seeking to cancel their policies.

You will be part of a flexible team offering home, office, or hybrid work options across the UK, with a start date in November and training from day one.

Qualifications

• Previous experience working within a call centre is essential.
• Experience working within a sales or retentions environment is beneficial.
• As you’ll be working to targets, experience working within a targeted environment would be an advantage.
• Our customer experience is at the forefront of everything we do, so you’ll be passionate about delivering top customer service.
• Attention to detail is important as you’ll need to get to know our different policies inside out.
• Within this busy role you’ll need to be resilient and organised with the ability to work at pace.

Responsibilities

• Taking back-to-back inbound calls and selling insurance products.
• Support the online sales journey and retain customers wishing to cancel their existing policies on behalf of the client, in a compliant manner.
• Promote a positive image of Pinnacle Pet Group and its client companies whilst actively growing its partner business.
• Delivering a first-class customer experience whilst maximising the value of every telephone interaction.

Skills

Call centre experience

Sales/retentions

Target-driven

Customer service

Attention to detail

Organised

Job description

Do you enjoy helping people, building relationships, and delivering exceptional customer experiences? Join Pinnacle Pet UK and be part of a supportive team where every interaction makes a difference. If you're a great communicator who enjoys helping people, we'd love to hear from you.

Package: £25,700 salary pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.

Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.

Full Time: 37.5 hours per week, Monday - Friday between the hours of 8am - 6pm on a weekly rotating shift pattern. Some weekend work will be required on a rota basis.

Start Date: November 23rd, you must be available for the full 4 Weeks remote training from the start date.

What you’ll get up to as a Retentions Phone Agent

Taking back to back inbound calls, selling insurance products, support the online sales journey & retain customers that are wishing to cancel their existing policies on behalf of the client in a compliant manner. Promote a positive image of Pinnacle Pet Group & its client companies whilst actively growing Doubtless Pet Care Group & partners business. Delivering a first-class customer experience whilst maximising the value of every telephone interaction with all Pinnacle Pet Group client customers.

What we look for in you as a Retentions Phone Agent

• Previous experience working within a call centre role is essential
• Experience working within a sales or retentions environment is beneficial
• As you’ll be working to targets, experience working within a targeted environment would be an advantage
• Our customer experience is at the forefront of everything we do, so you’ll be passionate about delivering top customer service
• Attention to detail is important as you’ll need to get to know our different policies inside out
• Within this busy role you’ll need to be resilient and organised with the ability to work at pace

What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK.

We are part of the Doubtless Pet Care Group - a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG’s ambition is to create the leading pet insurance and health services platform globally.

Over the last two years, through the success of our partnership strategy, which includes Sainsbury’s Bank, PDSA and Post Office, we’ve doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.

Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it’s the way we want to be.

We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointm

Call Centre | Customer Support | Client Support | Insurance | Inbound | Customer Service | Retention | Sales