Administrator

Pinnacle Pet UK; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Birthday holiday

Charity volunteering days

Group life assurance

Healthcare cash plan

Pension scheme

Job summary

Pinnacle Pet UK in Borehamwood is seeking an Administrator to join our team and support claims, data entry and customer service.

The role involves inputting data from claim forms into our core systems, handling inquiries via email and phone from policyholders and vet practices, and carrying out daily underwriting tasks. The position is full-time, 37.5 hours per week, with a benefits package including 24 holiday days (plus your birthday) and charity volunteering days.

Qualifications

• Administration experience is advantageous
• Excellent data entry skills
• Strong telephony experience
• Good attention to detail
• The ability to communicate effectively written and verbal

Responsibilities

• Inputting data from claim forms, payment details and other data onto our core systems ensuring all details are accurate
• Managing email boxes relating to customer enquiries
• Carry out any ad-hoc tasks
• Making and answering phone calls from policy holders and vet practices
• Applying the underwriting criteria to new applications for cover on a daily basis
• Deliver good outcomes and a high standard of customer care whilst enabling consumers to make effective decisions in their interests

Skills

Data entry

Phone telephony

Customer service

Attention to detail

Written & verbal communication

Job description

Administrator

Package: £25,235 pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.

Location: Borehamwood Office.

Full Time: 37.5 hours per week, Monday - Friday between the hours of 8.30am - 5.00pm

Here’s what you’ll be doing with us as an Administrator:

• Inputting data from claim forms, payment details and other data onto our core systems ensuring all details are accurate
• Managing email boxes relating to customer enquiries
• Carry out any ad-hoc tasks
• Making and answering phone calls from policy holders and vet practices
• Applying the underwriting criteria to new applications for cover on a daily basis
• Deliver good outcomes and a high standard of customer care whilst enabling consumers to make effective decisions in their interests.

Our wish list of your previous experience as an Administrator:

• Administration experience is advantageous
• Excellent data entry skills
• Strong telephony experience
• Good attention to detail
• The ability to communicate effectively written and verbal

What You Can Expect From Us

• 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
• 2 days paid charity volunteering
• Pension scheme 5% Employer 3% Employee contributions
• Life Insurance
• Dedicated learning department to support your induction with us.
• Opportunity to learn from experienced professionals and gain valuable experience.
• Option to join your team and company social events.

The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.